Glass Nickel Pizza Co. - Madison West — Restaurant in Madison

I've been enjoying GNP for a couple decades, often touting them as the most reliable in town. Their place in my phone's speed dial memory bank and that recommendation may change today, however. With no hyperbole, last night's pizza was one of the worst I have ever had delivered, from anywhere. I ordered the Superoni-- "Pepperoni, Boar's Head pepperoni, cup pepperoni, clasic [sic] sauce, fresh basil & house blend cheese topped with cheese & herb shake". Pie was delivered pretty late-- 28min after I received the "out for delivery" email, and I live 1.7mi/5min drive from the Atwood location. Thus, it was not at all hot, but also waaaay overcooked. It was also pretty light on sauce and cheese, but very heavy on rendered pepperoni and cheese oil, which, while it sat in it's box for half an hour, seeped out and permeated the cardboard. The "fresh basil" mentioned in the description amounted to, if I'm being generous, four small torn pieces of what I have to trust was basil at one point in its life-- not even one full basil leaf. There were a few other tiny shreds found elsewhere, still not amounting to much. As it was discovered on my pizza the basil could have also passed as expelled chewing tobacco or a thinly sliced mushroom that was peeled off the bottom of someone's shoe. The dough was blasted from above yet extremely floppy underneath, and swimming in its own grease, and also seems like it was at least a day old-- the chew and crumb were that of old dough. This is actually the second subpar pizza from GNP in the last six months. I hate to say it but they seem to be going the way of Willy St Roman Candle a couple years back, which is to say.... not good. Two stars and not one because I still love them and want them to continue to succeed. But honestly, this was a one star...

Love glass nickel and we support and have eaten at all the locations! However, the way I was treated at this location by a young lady was uncalled for. Yesterday, I went in to pick up my order at this location, waiting towards the back. There was only one employee at the front, which was fine and I waited patiently. I saw another employee who had her mask on, come up to the register, we made eye contact, then she turned and walked away. My boyfriend who is closer to the register, turns to me and tells me says “oh she said hello”. I felt terrible because I did not hear her due to the mask and I did not want her to think I was ignoring her. When the employee comes back around, I do a little wave to get her attention, and as we’re walking up to her, she looks at me while waving her arms back and forth aggressively and says, “Do you want help or not?!”. I was embarrassed and so upset by her reaction. The only interaction between us was eye contact, how could she be so angry and rude? What if I was deaf or hard of hearing? I hope you guys don’t condone her behavior just because she’s frustrated. Then she proceeds to tell me there were no orders under my name after I had just called 15-20 mins earlier, so I had to give her my order. Kids these days can be so...

I’m really angry - normally the pizza is good at this location - I go out of my way to come here but last night Saturday 11/25/23. The crew was not the people I normally see. I normally get pizza here during the week - anyway these were all different people-

I ordered a large sausage and pepperoni and I left a tip- I usually leave a $10 tip but I did $5 this time anyway when I got it home that pizza was obviously an old one that they just threw back in the oven.

The cheese and the crust were all overcooked the cheese was like a reddish color. It wasn’t like fresh Cheese it had taken on the oils from the pepperoni and obviously had just been sitting and it taste terrible it was very tough -

On top of that I got diarrhea a few hours after eating it - I’m really mad $30 bucks for an old pizza that made me sick it- I didn’t think glass nickel would do something like this, especially that West location-

I have half a mind to collect it out of the garbage and take it back to the store and ask for...