Luigi's Pizza — Restaurant in Madison

Edit July 2024.

This place has taken a turn for the worse whether it be dine in or to go. When my brother and I dine in, we have been ignored for the last few visits.

The servers are quite inattentive. I noticed that they are more concerned with playing on their phones. We had to get up and ask for everything. And even when we did that, the server would still make us wait for what we needed. He was on his phone in a booth chatting with another employee.

Or if it was busy, he intentionally walked the long way around to avoid our table. When my brother tried to get the server's attention, the server would walk by super fast pretending he didn't hear us. This happened several times on each visit. We have been here at least 4 times since mid-June.

What's really upsetting is that after this last visit, my brother got severe food poisoning. I git a mild case myself. My brother was sick for a week and couldn't eat. He lost 20 pounds from being ill.

We have tried to address this with management, but they only responded on Google maps to my brother saying to email them. When he emailed them, management never responded back.

I went in-person today hoping to speak with management regarding our experiences. I was informed I needed to buy something, so I did.

I placed a to go order and even tipped. The server sat in a booth facing away from the kitchen looking at her phone. I saw my pizza be made and placed on the pick-up window by the front desk. But the girl never noticed. She was giggling and on her phone. And messing around with another server.

I had to get up and ask for the pizza, which I never wanted to buy in the first place. I was given no management contact information, just a brochure.

My pizza is inedible. It isn't fully cooked on the bottom and super greasy. Not to mention, it's not even sliced.

What the heck happened to this place? It was amazing before covid. I came all the time.

Now they treat customers like dirt and don't care if you get sick from their improperly cooked food.

I really want my money back. This is such a shame. Why did I receive undercooked pizza? I've been loyal for years. Customer since 2016.

I hate leaving bad reviews for local businesses, but this needs to be said. My brother could have died from his illness. He couldn't eat for a week.

I love this hidden local gem. We've been coming since 2018. It's all.home made...

A patient of mine recommended we go here as her family goes once a week. So on a weekday , my grandson birthday and being very close to my house we decided to go here. My son , grandson and myself arrived first . We go in and the lady says to another gentleman where would you like them to sit ? This gentleman says I dont care sit them anywhere, I tell her it'll be 6 of us , mind you we walk in with gift bags and balloons , the lady sits us at a table , there is only one other couple in a booth and a employee pushing tables together . The employee comes over to our table and says I'm gonna need you to move we have a party of 7 coming in and we need these tables . I said she sat us here , he was up to the hostess and tell her so the guy who says he don't care where we sit comes over to us and tells us we have to get up cause they need our table. I ask him where should we sit he says find a seat anywhere, I said the booth isn't big enough for us, so he says go outside. I tell him I find it very rude that he kicks us out from our table. So we go outside and sit it's a couple at tge table next to us talking to us .. my daughter and her 2 children show up and I say they haven't brung water , menues or anything to us , so my daughter goes inside to ask and they tell her we will bring you menues later just sit down cause it'll be awhile . My daughter tells us what was said and the couple next to us hand us their menus . I tell them no we will just leave they was very apologetic on behalf of the restaurant. I don't know If the staff was just racist or rude , either way clearly they didnt want to service me and my family so we definitely won't...

I keep coming back to Luigi’s hoping the pizza would taste like it used to. When this restaurant was down on the Outerloop off the Square it rocked. The pizza oven they used heated the pizza up so quickly and had a special crust that was out of this world. I came to the location off Midvale a few times over the years and the lunchtime pizza seem like it tasted better than it did tonight. But that was probably 6 years ago. Now it seems the crust has changed, and the pizza is marginal at best. maybe the small pizzas I would get at lunchtime or made with a different crust? The highlight is definitely the sauce! Good use of garlic powder and spice made it scrumptious. We got a 16 inch cheese and sausage and unfortunately the sausage was a little bit over cooked as well as the bottom of the crust which changed the whole flavor profile of the pizza. The taste of the crust and crispy sausage left a aftertaste in your mouth that was unpleasant. The dough-knots AZ were a little inconsistent (two didn’t brown up like the other three and tasted like older dough) and didn’t taste as good as they have at other times I’ve been here. I will give Luigis another chance for lunch sometime, but won’t be bringing my little brother here for a larger pizza again. Hoping Luigi’s management will take this review constructively and try to make some changes. Quality Control is everything! I must say our server was nice enough and very attentive. I also liked it better when the staff dressed up more than T-shirts. But that’s almost not worth mentioning. It’s just that we spent $42 for a 16 inch pizza, two soda’s and the...