What's Cookin — Restaurant in Madison

Tried this place about a year or two ago and waited 30 mins for my sandwich I ordered ahead of time but just figured it was an off day for them. Was passing through recently and wanted some breakfast. I called 5 times between 8:05-8:30am (they open at 8) and every call just rang and rang- so I just stopped in once I got to the area. There was nobody there except for the owner, who was in the bathroom for the first 4 minutes I was there; then proceeded to touch a bunch of equipment then make my egg and cheese sandwich with home fries without gloves. I asked if they don’t normally wear gloves, especially after just visibly being in the bathroom for several minutes, and he said no but assured me his hands are washed then proceeded to tell me he attends church every Sunday so he wouldn’t cook food without washed hands and that none of his customers have ever complained. I’m extremely immunocompromised and I understand there’s a risk to buying food out, but I think this could’ve been handled better by simply wearing some gloves. I’m not sure why I stayed honestly other than being starving and needing to be somewhere shortly after. It took 23 minutes to make an egg and cheese, and cost $22 for the sandwich, home fries, and a bottled OJ. The sandwich was subpar, and the potatoes were undercooked. I couldn’t finish it. I’m regretting it, because I’ve had the worst stomach pains I’ve ever experienced the last few days. Sadly I don’t think I’ll be back or recommend it to...

The place was easy to find, presentable and clean inside. As a first time customer my first impressions were mainly positive. Staff was friendly and prompt, and prices were ok for the portions. On the not so positive side you pay an extra fee or percentage increase if using your credit/debit card to pay as this is mainly a 'cash preferred' type of place. The menu prices are cash only, the card transaction pays more, but nobody said anything I just happened to read it. The menu choices I found online were very different from the actual location, and such main ordering menu is away from where you order (maybe to prevent new comers from blocking the checkout area?) For me, in this day and age, it's not the way to keep my business. The food was ok, left me expecting a little more moist, fluff, and seasoning out of my scrambled eggs, rye (over) toast...

I came here 20 years ago in high school when it was Balladino’s to get the incomparable Chicken Balladino sandwich. All these years later, under a new name, they still make the same delicious sandwich. However, today’s experience was soured by the worst experience with a cashier I’ve had in my life. The girl with the brown curly hair was so rude, I was actually in disbelief. Said hello when I approached the counter and she stared me dead in the face in silence. Was so off putting. Was cold and short the whole experience. Can honestly say was the worst customer service I’ve witnessed ever, and I work in the industry.

To the owners, please consider the impact your front of house staff makes. It makes a world...