New China King — Restaurant in Maitland

I normally don’t come to this restaurant bc of the distance from my home but it just might have to become our go to place. There’s another one closer to us but the quality is not as good as New China King so I decided to make the 10 minute extra drive to go here today. I’m glad I did. The food is great, fast service, and good quality with decent portion sizes. The price is just a few dollars higher than the other surrounding options but I don’t mind bc the taste/quality compensates. We ordered the lunch special’s boneless spare ribs with egg drop soup, the bourbon chicken with wonton soup, and an order of crab rangoons. All delicious. I don’t particularly care for soups in general so the egg drop was my least favorite item and you can definitely taste the sesame seed oil in it. The meat was saucy and the rangoons were so crispy. My only complaint is they do charge you a slight uncharge if you customize the rice and ask for no onions so we just opt to leave them in. Which I think is weird bc that’s one less ingredient meaning less cost to make the meal so why would it cost more to remove it? But it’s a small fee so it’s not a huge deal just something to note. I used to frequent here a lot in the past a few years ago before their remodeling and remember the lo mein being delicious as well as the orange chicken and the fried chicken wings are worth trying too. Since the remodel they’ve added seating area to dine in if you’d like. The customer service I wouldn’t consider to be bad, it’s just your typical Chinese restaurant service. I’ve literally never been to one where they greeted you with a smile or said have a nice day etc. Order your food, pay, and get it in 10 minutes so you can be out of there. They get pretty busy especially during lunch special hours so it’s understandable to me. Being curt or short with communication doesn’t necessarily mean “bad or poor customer service” to me. Calling in ahead of time to place your order is even quicker. Overall I like this restaurant and I’ll be back again in the future to try more off their menu like the...

My family have been loyal customers here for years. Today we ordered some food and when my father got home we noticed something was missing. My father asked me to call them as he got back in his car to get the missing item. When I called they told me the item was in the bag and to check again. I explained that everything was out of the bag and the item was missing. They asked me to inventory what I had to them, I did. They then told me that the person who bagged the items said they put it in and handed the phone to them. I had to explain the situation to them and they had me tell them again what I had in front of me. They told me to bag everything back up and bring it to them so they could look. What? I explained my father was already on the way and that was impossible. They had the nerve to say "I know what you are doing" at that point I became offended because we do not need to steal one item of food, worth 9 bucks or so. I let them know they lost a loyal customer, ended my call, and called my father so he could return home. I don't know if they get people who try and steal from them by saying things are missing but telling a customer repeatedly that they are wrong because you bagged the items yourself is crazy. To the young man who has been working the register since he was little, we loved watching you grow up and thank you for always...

Terrible food, even worse service.

This used to be my go-to place for Chinese takeout for nearly two decades. After the pandemic they went downhill fast. I ordered two large pork fried rice and there was about a tablespoon of pork in each. Plus, they charged me $2.00 per order for adding an egg and green onions. The total price for two orders of this rice, onion and egg mixture was nearly $30.00!

I ate about half of one before I realized there was barely any pork in it. I decided it was a ripoff and brought them back. When I did, the woman at the window told me that's how they always make it. I told her I have been going there for years and opened one container to show her how little pork there was, at which point she started yelling at me that there was nothing wrong with it.

Originally, I was just going to ask for a replacement, but based on her attitude, I realized it would probably be as bad, or worse, so I asked for a refund. She eventually refunded me, minus the half I had eaten, with a scowl and no apology.

Fortunately, I found a better Chinese takeout place that's even closer to...