I love seeing new businesses open, then watching what they do (and how they function) after opening (even early on).
I ate at the new location of The All American Steakhouse Manassas Park, VA, twice, this past weekend. The first time was great - our server Sara was awesome, food was great, service great, vibe great. One of the owners (TJ) popped over to introduce himself, made some small talk, and asked that if anything experience wise didn't go as planned, to please let him know and give them a chance to address it - I liked everything about the visit.
Second visit. We had a busy day at my shop on Saturday so we didn't close until 9:15pm (we always stay open for customers!). All American closed at 10:30 so we almost didn't go as it was creeping on 9:30 by the time we finished closing up. We decided it's only a few minutes away, we had time, and I really wanted to try their burgers (thumbs up on the burgers, very much in line with an elevated Foster's style burger - yum!). We got there, they were already cleaning areas up in the booth section but we like sitting in the booths.. so they happily seated us there. I got a littttle nervous because once seated it seemed our assigned server was helping the front patio folks, so around 5 minutes went by... BUT...
...as soon as one of the on shift managers realized things, he jumped in, apologized, got our drinks, order, lined up a server - and not only did he keep checking on us, several of the staff did. They were a TEAM, and not a grumpy team, a team working together with a common cause - the customer.
They were also clearly still establishing end of day closing/cleaning routines. We were impressed that they were going the extra mile to show staff to check way under the booths for trash/debris, to reclean tables if there were still spots, how to reset the shakers and promo cards, all the "little things". The staff didn't make faces, didn't mope around, didn't moan and groan when the managers stepped away - they were right on it, with enthusiasm, and as a customer seeing all this... let me tell you, All American please do not let that team work, those standards, or any non-team future staff/management ever get in the way of keeping all of what I saw! 10 out of 10 visit all around.
Super impressive visit. It reminded me of the vibe, teamwork, and flow of The Black Sheep Restaurant, and I don't say that lightly. I do not have high standards as a customer, but I NOTICE high standards in a business - and so far All American has that based on my 2 visits. Give them a try, tell them Black Metal...
Read moreI don’t often find myself writing reviews, but I noticed this place while driving home from a late shift at work and found myself pleasantly surprised. Everything about my experience ended up being wonderful, but the highlight of the night for me had to have been my server, Eve. From the moment I was greeted, I felt genuinely welcomed and cared for. Eve had a very genuine and warm presence that made it clear she truly enjoys what she does and takes pride in making sure her guests have a great experience. I was able to recognize this even further especially throughout the course of my ordering process, during which I was able to greatly appreciate the recommendations and intuition Eve had offered me after hearing it was my first time here. It was like she knew what I wanted before I even did! I had ordered the chicken fajitas, along with what I believe was the “Purple Waterfall” both of which were great with the fajitas coming out sizzling hot and excellently cooked. The flavors were spot on, especially the vegetables and the portion was generous for the price. While waiting for my food Eve made sure to go the extra mile giving me estimates on when she thought my food would be ready even though it hadn’t even been 5 minutes since ordering. She had continuously provided excellent timing with everything throughout the night, checking in when I needed her, offering refills before we even had to ask, and making extra sure I never felt rushed or overlooked, even taking the time to humor my banter about F1 and bowling, as well as complimenting me on my plating of the ingredients together which brightened my day and made me feel like the cooking classes I had taken in the past might have been worth it after all, even if only just for a moment. It’s rare to feel that kind of genuine attentiveness, and it truly elevated my evening. She balanced professionalism with such a friendly, caring attitude that it made the whole meal feel even more special. I didn’t just have a good meal, I had a great experience overall and Eve played a big part in that. The food was great, the atmosphere was uplifting, and the service was top notch. It was just what I needed after a long day. I’ll definitely be back, and will be asking...
Read moreEverything was amazing. We met the owner, the general manager and our amazing server, Eve. It was all very good. Everything came out in adequate timing and was all spot on. I got the Parmesan Peppercorn Mesquite-Grilled Chicken (which comes over wild rice) with a Caesar salad and loaded mashed potatoes. My partner got the full rack of Baby Back Ribs with Au Gratin and Sautéed Onions. We got calamari and the steak quesadillas as our appetizers which were also very good. Eve greeted us from the start and we knew we would have a great meal. We were given plenty of time to decide what we wanted and she made sure to make it known that there was no rush on deciding. Tonight was filled with my partner making jokes at the table to make our day better and Eve was just happy to be there and check in with us with amazing timing. She noticed that I needed a refill of my water before I even noticed it was almost empty! We had plenty of leftovers by the end of the meal since we did go all out for dinner. We got the apple bread pudding for dessert and took it home. It was honestly nice to have this bread pudding and to watch a movie at home. It comes with vanilla ice cream and caramel to drizzle. The whole experience was amazing and we will be back! We spent 92 in total before top on two appetizers, two entrees and a dessert. We tipped very nicely on card and decided before we left that Eve deserved more than that so we gave...
Read more