Domino's Pizza — Restaurant in Manchester

Worst customer experience ever. You won’t believe me until you hear me out fully.

I am regular customer for dominos pizza because both my son and wife likes pizza from dominos. Last night I rushed into manchester store to pick up my pizzas I ordered for my son and 2 of my friends kids (all are

I've never had a bad experience at this location until today. Aside from my pizzas never having extra cheese as ordered. But that's a matter of opinion. Between the online transaction to the actual quality of the product, and the staff on the follow up call that acted like I'm the one who made mistakes and none of her employees are at fault. I'm very disappointed. To start off, I received my order and was puzzled about the price. I used 40 points for a free cheese bread....that got charged to my card. And while I was ordering on my phone, an offer popped up for parm bites for $2.99 that I gladly accepted. But my receipt shows that I paid $6.49. And then my tip was basically double what I tipped online. So when I called, the lady, I'm assuming manager, because she offered a credit, said that I have to be careful when placing orders online. And to double check everything. At first she offered me a $10 credit and raised it to $15 after I argued that the items price difference was over $10 alone. Not to mention the $9 tip that got charged instead of my $5 tip I put in. And the pizza that looked like it slid or flipped onto the lid of the pizza box. She explained that if I didn't take the credit, I'd have to call the next day, and possibly but not likely get a refund. But that it would require her having to charge my card again for the correct items. And waiting several days for the initial amount. And all that wasn't even guaranteed according to her. So basically, I was making her life more difficult. Then after I said my card was charged $9 for a tip that I didn't make, she said plainly "well I'm not reimbursing a tip". And she also said that it was impossible that something happened to the pizza that looked like it was dropped or mishandled when placed in the box. I've worked in the restaurant/hospitality industry for approximately 15 years, from management down. I understand how things go and I'd never tell a customer that they were at fault and it was impossible that an employee made a mistake. I'll be taking my business to local Pizza restaurants from now on, and I'll use the $15 credit when my kids want a pizza delivered. I expect to be treated like a valued customer and not told that I'm either lying (basically) or I should just accept whatever mistakes happen (by them and by their faulty ordering system) while ordering from there. If I could advise anyone on ordering there, I'd tell them to use cash, pick up their own orders, and check their orders at...

Couldn't find a way to write a new review, so I was left to edit this one to add another review. I spent far more than anyone should at Domino's tonight, estimated time of delivery was 29mins, over an hour later Laith showed up with the food, he was nice and apologized for the wait. He stated it was abnormally busy. I said nbd we appreciate it! Get the food in the house to find out the food was cold, not even warm. Ugh, ok we'll reheat as we eat. Then I notice there's 2 overdone cheese pizza's, I only ordered 1. That means the chicken Alfredo bread bowl I ordered was missing. I paid for it and I wanted it, pretty reasonable. I called to explain the situation and there was no hello or anything polite said, I was told they're too busy and would not be accepting anymore orders. She was about to just hang up until I said I'm not ordering, my order is messed up. She huffed and puffed and said we're busy idk what to tell you. Another super unacceptable situation. I said um ya I want what i ordered. She immediately puts me on hold, approximately 5mins later a guy gets on the phone and states they're too busy and not taking orders, I immediately interrupt and tell him I'm not ordering!!! I want what I ordered and the food was cold, not even warm, not even slightly. He also stated that there was nothing he could do about it, he was rude af and I lost it! I called corporate, which we all know is useless, especially on a Friday night. So clearly no resolution there. At this point my money has been unrightfully taken and I want my $103 back for the garbage that was dropped off and for the food that wasn't. Alllll of this could have been avoided by simple customer service. I didn't even originally complain about the quality , i just wanted the food i paid for that i didnt get???? NEVER spending $$ here again and I expectall my $$ back. This is bs.

Place is ok, allllways missing something or stuff is over cooked. The staff usually handles it fine,...