Dunkin' — Restaurant in Manchester

zero stars if possible. i have been there countless times as i work almost next door. ill just start with todays issue. ordered a small strawberry banana smoothie with whip cream and a choc glazed donut. smoothie came out terrible, huge chunks of ice and chunks of whatever they use for the flavoring, and the guy at the front desk who clearly hates his job, gave me the wrong donut, so when i said oh no, chocolate glazed man, he said ugh just take them both...this is 1 of countless times the order has been made terribly or simply wrong. how can you mess up certain things that a machine makes...it seems to depend on the people working that day but management is clearly in need of...

Coffee is good. Customer service is terrible. Lady took the order and repeated the sandwich order twice after she acted like a bacon and cheese croissant with no egg was the strangest thing to ask for. Saw it on the order screen. By the time I get my order the sandwich isn’t there. They proceed to argue that it wasn’t ordered and acted like a huge deal to make it. Then one lady told us it’s just an additional $4, but was sure I already paid. They wouldn’t find the receipt they trashed and proceeded to ask for $6 instead. If you mess up own it! Not argue with the customer. No smiles or care for customer...

I just tried to place an order at the drive thru & no one asked for my order. I said Hello & then a female came on the mic & said You were rude to me first, have a nice one. I stated I just said Hello & she again said Have a nice one & wouldn’t take my order. I went into the store & asked a female employee who was just standing there if she was the only one here & she said yes. I then asked who the Manager was & she said we don’t have one, the I asked who the Regional Manager was and she said we don’t have one. I then told her she was the rudest thing & she told me Have a nice one....