Sonic Drive-In — Restaurant in Manchester

This was the worst sonic experience we have had yet...and we've had some crazy situations. I think this will be our last attempt. My daughter placed 3 orders through her app on the way to the location - 20 minutes out. When we arrived at the drive-thru, let them know we have 3 orders and her name. The person confirmed and said drive ahead. We proceeded in the line. One person came out with one of the orders and said the other two are on the way. Another approached with a bag, a name and said that's not any of us ..had to repeat, as she continued to try to hand it to me. I said we are waiting for the other orders however. She finally walked away and we continued to watch car after car leave with their orders, we continued to wait. The staff almost seemed to be averting our attention. 20 minutes passed and I finally got another to pay attention and come to the van. I said we had two other orders but haven't received them. She came back saying that whoever didn't check the other two in- I let her know they were since the first person acknowledged that they were on the way. She copped an attitude to the extent my granddaughter and other passengers were alerted. She came back a this time and finally with the other two orders ...they were cold, cheesy fries clumpy and nasty. Ice in my cranberry lemonade was melted and drink warm. Sandwiches cold and overall worthy of throwing out for the birds since it was just gross. I called and after a while someone finally picked up the phone. I explained the situation that we had placed the order on the way, waited and extremely long time to be met with rude people and cold food, warm drinks. He asked if we could come back and I explained we had already been there for more than 30 minutes AT A DRIVE THROUGH and having to get my granddaughter back to her mom's place, so had no time left - particularly since we now had to find editable food. He assured that my daughter's card would be credited for the tree order numbers we provided him. If he follows through, he'd be the only positive aspect of this location. But Sonic is the worst chain. Not sure how their training addresses things, but every location we've tried has had...

I really want to give them a good rating as a quick, convenient food option but I just can't do it. No matter what they do, they rarely get it right. Today, our onion rings had 6 in the bag and 4 were burned. The mozzarella sticks were broken and looked like someone literally stuffed them in the box. No marinara sauce in the bag, even though I asked before I left. A few months ago, we went twice in one week. The first visit, I asked when I ordered that my burger have no cheese and the order taker verbally confirmed . When I got home, discovered cheese on the burger and only got to eat my side for lunch. The second visit, I asked for no cheese again and repeated myself several times so they seemed to understand. When I got home, there was cheese again. When I called the manager, he half apologized for the inconvenience, said they were busy and had new employees. He offered me coupons as I didn't have time to go back. The "inconvenience " was I didn't get my meal again. We had stopped going to sonic several years ago because of their constant errors. I guess we will have to resume...

Are you kidding me?

At 3:30 this afternoon (not a busy time of day), I was in line at the drive-thru. After 25 minutes, only one car had received their food. I sent a complaint to the customer service dept. and received this in response. Make sure you read what's in the parentheses.

"Please accept my sincere apology for any issues you experienced at our Sonic Drive In. I'm very sorry to learn that your experience with (person or item they had poor experience with) was less than adequate. I understand your frustration. I regret that you had a poor experience-it's the exact opposite of what we pride ourselves on. We value our guests and understand how important it is to offer exceptional service. We very much appreciate your business and hope that you will remain a valued guest. Thank you for bringing this to our attention. It will help us improve our operations. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to let us know."

Sincerely, Sonic, America's Drive-In Customer...