Vault Seafood & Steakhouse — Restaurant in Mansfield

Hubby and I had an impromptu date night, since I already had reservations for what was supposed to be to be a girls night. The atmosphere is really nice. Live music wasn’t super loud. Musician played just right where we could talk yet hear him singing our fav old school jams. It was pretty cold inside, so I’ll be sure to have a sweater the next time I go. Our server was Bianca. She was SUPER sweet and amazing. 🫶🏾 “Love you Bianca!”We ordered drinks and an appetizer. I had a margarita and hubby had his fav- old fashion. We ordered the bison eggrolls. Drinks were pretty good. Eggrolls looked amazing, but lacked flavor. And the corn in them threw me off a bit. I was expecting a pop of flavor and spice. But I see where they were going with them. For our entrees, hubby had prime rib and I ordered my go-to salmon dish. Prices were pretty high, which I didn’t expect, but it wasn’t too crazy. When the food arrived, my salmon wasn’t as hot as I would have expected. It also lacked flavor. The sauce over it was more like a gravy, and not a light buttery sauce that you would expect for most seafood dishes. Hubby’s prime rib had a nice taste to it. I don’t like my steaks with a lot of seasonings, so this was perfect. It was pretty fatty, so what looked like a large piece of meat, was just full of fat. (And I understand the need for the fat to hold in the moisture and add flavor… but🫣this was a lot) We also ordered sautéed spinach and Brussel sprouts. They had a nice taste to them. Spouts could’ve had a little more flavor. When Bianca came back to check on us, we told her the food was good. However, there wasn’t much salt. She explained that when they first opened, customers complained about the salt content, so they removed the salt and became more salt-free. I said “yes I can tell”. 😂 While I appreciate the health conscious efforts, to pay what we were paying …. I needed a disclaimer on the menu. If it was there… I missed it. So I needed the server to explain that from the jump and ask if I preferred a more “seasoned” meal. 🤣Will I go back for a second try? Absolutely… the experience was amazing. Hubby and I had a great time. The crowd was nice. Is the spot black owned? If so, I’m happy to see my people with a spot that isn’t Cajun only and loud music. It was a nice sophisticated restaurant, grown and sexy crowd. Hubby got excited when he found out about the cigar bar. My next visit will be during happy hour, so I can try out a few more of the menu items. Everyone was nice, service was amazing. Give Bianca a raise!!! 👏🏾👏🏾Sis knew her stuff.. from drinks to the menu items and how things were cooked. I love it when the waitstaff is just as excited about the restaurant as the customer. It def makes a difference to the experience . 🫶🏾😊 Which again is why I...

I recently visited July 26th and up on arriving. I thought the valet what's handled pretty well, and as I approached the building, the building was beautiful once inside. We were greeted at the front door and it was also quite impressive. And then once we were seated, I noticed that the Silverware was spotty and also the glasses, and then we proceeded to order our appetizers. And unfortunately, the appetizers took about 30 to 40 minutes to arrive. I did not pay much attention to the time but it took a long time and my server came through. Multiple times within about a thirty minute period And never once acknowledged the fact that it was taking a long time and to go and check on things. She just kept walking by smiling.Eventually, I told one of the bus boys to go and check on our appetizer and they came within a few minutes. Once we started to enjoy the appetizers, I noticed that several of the settings were missing a fork or a knife so my guest asked for additional silverware and when it arrived he pointed out to me there was food stuck to the end of the fork. Again that was quite disappointing. We began to eat our appetizers and I noticed that we all ordered lamb. It was actually three people in our party but we ordered to appetizers. It was decent.Accept my lamb seem to be a little bit fatty, and a little bit tough. Overall, I felt like the appetizer. Was decent, especially considering it had a pretty good sauce. Finally, the main course came and we had steak. I forget exactly what we all had, but we all had steak. I had T-bone. I do remember that and quite frankly The steak was not a very good quality. I'm very high on quality and it seemed to be a little bit chalky if that's a good expression while chewing it, and it seemed to not have a whole lot of flavor unless you put sauce on it. (I recently cooked a T-bone steak from whole foods that was much better) I also ask if a medium steaks would come out with a pink inside And not a red inside and I was told it would be pink, but it came out quite red., But that was my fault. Because I have been in this industry for a while, and i've forgotten medium is usually Fairly red inside. As we continue to close out the evening I felt the food was mediocre. The service was decent. And then came an unfortunate mistake. Our waitress drop the set of plates right beside our table and the glass popped up on my guest feet, but everyone was okay. I meant to speak with my waitress before I left But I totally dropped the ball on that because I had some input, I wanted to give her, and I may even check this place out again, but this visit was somewhat of a disappointment.But the overall Experience with my guest went well.Hopefully things go much better next...

Our server was exceptional—attentive, friendly, and clearly dedicated to delivering outstanding service. However, my one-star rating reflects several serious issues that ultimately made this a deeply unsatisfactory dining experience.

This was my first time dining at this establishment, and regrettably, it will likely be my last. Upon being seated, I immediately noticed that my cutlery was covered in dried food, as though it had not been properly cleaned after a previous guest. This was not a minor issue, but rather a significant amount of residue that covered nearly a third of the back of the fork. It was an off-putting sight and raised serious concerns about the restaurant's attention to cleanliness.

Additionally, my tomahawk steak was overcooked, which was particularly disappointing given both the price and the high expectations for a premium cut of meat. The shrimp in my pasta were also overcooked, rendering them rubbery and unpleasant.

However, the most concerning issue occurred when I discovered a piece of glass in my drink, which I only noticed after sipping through a straw. This posed a significant safety hazard and is completely unacceptable.

To their credit, our server immediately recognized the problem, expressed genuine concern, and attempted to make amends by offering us dessert.

Unfortunately, the manager's response was far less reassuring. Rather than demonstrating accountability or empathy, they implied that such an incident was highly unlikely, subtly casting doubt on our claim. Their body language and tone suggested a lack of genuine concern, leaving us feeling more like an inconvenience than valued patrons.

We did not request anything free, a discount, or even ask to speak to a manager. The server had already done enough to address our concerns. However, given the circumstances, we declined the offer for dessert, especially after the manager's response.

To be clear, we weren't particularly interested in dessert, but the manager’s reaction soured the situation further.

I made sure to tip our server generously, as she did her best to mitigate the issues.

While the atmosphere was pleasant, the overall experience was ultimately unacceptable. Between the hygiene concerns, poorly prepared food, and the serious safety hazard of ingesting broken glass—coupled with the manager’s lack of accountability—this visit will be my first and last. Its really unfortunate because this place so close to my house. I will go to Town Hearth in Dallas. It is worth the trip and has a way better vibe better food and way better...