Mi Familia — Restaurant in Mantua Township

This place has been our go to place for almost 8 years, maybe more. Numerous mistakes over the years, however, that happens and you continue to give a business second chances, maybe more! Why? Probably to support your small hometown businesses, I don’t know anymore. Well, last night my daughter and I were in the mood for DRY wings…. which I always order when she wants wings because she doesn’t like sauce on them. My wife ordered and reminded the employee to put the sauce on the side- wings must be dry! The order arrived and they were covered in BBQ sauce. This is not the 1st, 2nd, 3rd or even 4th time this has happened. But like I said, mistakes happen and we continue to go back.

This time things changed! It changed when my wife called back to explain the issue and supposedly the employee thought she heard my wife say the “f” word? Ironically, this is the same employee that rushed my wife through the order and off the phone. Perhaps if the employees taking the orders spent more time listening, the orders would be correct AND customers would not be told they say things they didn’t!

When the correct order arrived (the 2nd time) there was a note for us! I attached a picture for you to read. After reading the note, which I thought was odd, I called and spoke to the Assistant Manager on duty. Quite frankly, the AM doesn’t feel customers are important to his success. I was told they’re sales are up 45% and it’s ok if you never come back. He obviously doesn’t understand that I am the customer who is helping build those sales.

Businesses like this only hurt themselves. There is lots of competition out there and now is not the time to push customers away! I will now take my business elsewhere and I’m sure our other hometown pizza shops...

I ordered the same pizza twice most recently. First pizza was honestly really good. There was plenty of toppings which were well distributed and all cooked. I was disappointed that the delivery driver informed me that he gets $1 for the delivery charge and they keep the rest. If you’re gonna charge for delivery give it to your drivers you charge a higher rate than anyone in the area and the competition is worth not ordering from here again. The second pizza definitely didn’t compare at all to the pizza I ordered a week ago. This was a twice baked burnt pizza literally (note the crust was burnt as the toppings besides the pepperoni weren’t even cooked) so it was clearly a pepperoni pizza and they threw on uncooked cold toppings, forgot the sausage replacing it with huge chunks of too much raw onion and green peppers with some mushrooms sparingly and pepperoni, and it didn’t have the included extra cheese as stated on the menu either under “the works.” Used to love this place but Sal’s pizza has never failed me or Picasso’s like this place is. Their customer service varies too. I don’t think I’ll be ordering from here again it’s...

Do not order from here. I order from here at least once a week. I received a cold hard reheated pizza. I called back to tell them and the girl on the phone Allie was rude to begin with. She told me that the pizza was not reheated and it was sitting up there on the oven. And told me i got what i ordered. Then she put the delivery guy on the phone Cody. He was rude to begin with because he was mad he didnt get a tip. I drove the pizza up and i told them that i just called about the pizza. And they immediately had an attitude. A older gentleman came from the back and started yelling at me. Then cody came back and continued to yell at me. They threatened to capp the cops on me when i was not doing anything. All i asked for was a new pizza or my money back. I will never be ordering...