Denny's — Restaurant in Maplewood

Complaint and Request for Clarification Dear Owner and management of Denny’s Restaurant, I hope letter finds you well. On the night of Friday, February 2nd, 2024, a group of twelve individuals, including myself, visited Denny’s restaurant at 1:00 am. Unfortunately, our experience was marred by an extended wait period and a lack of courteous service. Despite our presence being acknowledged by your staff, we waited for over 20 minutes without any acknowledgment or seating arrangements. When one of my friends approached a staff member, we were informed that we had to wait for a long table to become available, despite observing other customers being assisted. In an attempt to expedite the process, I approached another staff member, suggesting that we could be seated at two separate tables if necessary. Regrettably, I was informed that our group size was the primary issue, and service was denied. Subsequently, I requested to speak to a manager and was directed to a staff member claiming to be Natasha, who also claimed to be one of the managers. I am writing this to express my disappointment with the level of service received and to seek clarification on the matter. It is disheartening to feel unwelcome as a customer, and I believe a better understanding of the situation will help improve future experiences. I would appreciate it if you could confirm the accuracy of the information provided, specifically the manager's name and the contact number for Denny's.

Following up on my recent phone call to Denny's restaurant on Monday, February 5, 2024, at 11:50 am, I would like to express my continued disappointment with the service provided during that interaction. Firstly, I regret to inform you that the manager I spoke with declined to provide her name, making it challenging for me to address her appropriately in this correspondence. It is disheartening to encounter such a lack of transparency and accountability in customer service. Moreover, the manager displayed unprofessional behavior by refusing to provide information about the restaurant owner, which is essential for me to address my service complaint adequately. Open communication and a willingness to assist customers should be fundamental principles upheld by any establishment. Additionally, the manager showed a concerning lack of interest in listening to my concerns. Before I had the opportunity to articulate the issues I encountered at Denny's restaurant, the call was abruptly terminated by her hanging up. This not only left me frustrated but also gave the impression that my feedback was of no importance. Not to mention, on the night of our disheartening encounter, my group went to a Perkins located in Roseville and was served with no hesitation despite the restaurant being three times busier than the Denny’s we visited. In the spirit of constructive feedback, I believe it is crucial for Denny's restaurant to address these lapses in customer service. Clear communication, transparency, and attentiveness are integral components of a positive customer experience, and I trust that the management will take the necessary steps to rectify these issues...

I hate to give low reviews but...I'm just not going to lie. We were very disappointed. To begin with the hostess? Obviously dis not want to be there, led us to a crowded area & I was trying to get her attention to ask to be seated at another area when a gentleman (her boss?) Stopped her and told her no, this was another waiters turn (Obviously she was favoring a friend because rhe other side was almost empty) anyhow what ever this did not impact my decision. We actually got to sit where I was going to ask. ¹.Our waiter comes out leaves 2 menues & no children's menus as i requested. Order placed. Coffee & oj come & we wait, & wait. A diff person us walking by & literally drops/slams down a plate of pancakes for our grandson without breaking his stride. & no words said. Ok rude but again what ever. ² Pancakes are not hot or warm they are basically room temp. Mt crepes arrive via waiter. ³.I ask for some warm syrup. He brings it. ⁴.I ask for butter later he drops off a tiny single scoop of butter (no enough to even cover ½ a single pancake. Will not melt on cold pancakes. ⁵.I ask the manager for napkins-he never did deliver any ⁶. A few min later I request a coffee refill. Yet then I see him taking a tables order, ok fine no prob. But then I see him At another table taking their order, then he disappears. I flag down the hostess & request a coffee refill & she does immed. About 10 min later the waiter comes brand asks if we'd like a coffee refill but no coffee with him.i told him no we got it taken care of. ⁷ try to get Bill but give up. I go stand at register eventually some one will arrive. I told them I was tired of waiting so they had to figure out our bill. I also informed the hostess to please let the waiter know we would have left a tip if syrup & butter would have come with the pancakes. If he would have gotten us or coffee refill, & napkins & if the pancakes had been delivered while they were hot ir at least warm. She appeared to know exactly what I was talking about. Also while I was there I watched 2 tables get up & walk out because it appeared they were tired of waiting to get their order. (They did wait a Long time). Our next trip to maplewood/white bear MN we will not be stopping by this Dennys. *note any other Denny's we have ever been to has...

Review of Denny's Restaurant:

1 out of 5 stars

My recent experience with Denny's was incredibly disappointing and frustrating. The main issue stemmed from a lack of coordination between Denny's and food delivery services like DoorDash, which led to a series of unfortunate events.

I placed an order directly through Denny's website, which apparently uses DoorDash for delivery. When there was a problem with my order, I contacted DoorDash for assistance. They informed me that a refund would be sent to Denny's on my behalf since I had ordered through the restaurant's website.

However, when I tried to follow up with Denny's about the refund, I was met with shocking rudeness and incompetence from their staff. The situation escalated when I spoke with the general manager, whose behavior was absolutely unacceptable for someone in her position.

The general manager displayed an extremely poor attitude and refused to listen to my explanation of the situation. She abruptly stated that she doesn't give refunds, completely disregarding the fact that I was trying to explain that the refund was coming from DoorDash, not out of Denny's pocket. To make matters worse, she rudely hung up on me mid-conversation.

This level of unprofessionalism from a general manager is appalling. Her unwillingness to listen, understand the situation, or even attempt to help a customer is a clear indication of poor leadership and customer service skills.

The entire experience highlights a serious problem with Denny's customer service and their inability to handle issues that arise from their partnerships with delivery services. It's clear that there's a lack of proper communication and coordination between Denny's and DoorDash, which ultimately leaves customers like myself caught in the middle and frustrated.

I cannot recommend Denny's based on this experience. The food quality becomes irrelevant when faced with such poor customer service and unprofessional behavior from staff, especially management. Denny's needs to seriously reconsider their customer service training and how they handle issues related to online orders and delivery services. Until significant improvements are made, I would advise potential customers to consider other...