I visited Black Rock at 11370 W Tangerine Rd, Marana, AZ on August 18th, 2025 around 6:40 AM. It was my first time trying this locationāand likely my last. I placed an order online, but when I picked it up, the drink was made incorrectly (wrong milk and missing chocolate). I politely asked for it to be remade and showed the employee my phone to clarify. Instead of handling the situation professionally, the employee (blonde hair, fake eyelashes) acted like I was lying, spoke to me in a sarcastic and condescending tone, and made the whole interaction uncomfortable. Even her "have a good day" was said in a rude, mocking way. I usually go to Starbucks because the coffee is great and the staff are friendlyāI thought Iād try something new. But if this visit is any reflection of how Black Rock operates, I wonāt be...
Ā Ā Ā Read moreEvery visit to Black Rock Coffee is such a bright spot in my day. Every employee here truly seems to love their job, and you can feel the positive energy the moment you walk in. They are all so kind, caring, and genuinely interested in their customers.
What makes it extra special is how they remember me, my daughters, and even our usual orders. That kind of personal touch is rare these days, and it means so much. The drinks are always great, but it is the amazing service and friendly faces that keep us coming back.
I can honestly say this is one of the best customer experiences anywhere. Thank you to the whole team for making every visit feel...
Ā Ā Ā Read more1st google review?!?! Say lessš¤everyone there was lovely and amazing! Glad one opened up in Marana! Definitely will be back and back again and back again to feed my caffeine addiction! Will I be broke because of this place? Possibly. Is that okay? Mentally yes but physically no. Will be back for caffeine and the lovely peopleš¤sorry to the girl for leaving speechless about explaining the whole 90 day ride for someone lol but we were laughing at her reaction! Yall are amazing and I will be back in a week!ā¦thatās a lie Iāll be back on the days...
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