McDonalds — Restaurant in Marana

Service was horrendous. I placed a curbside order, arrived entered our spot twice. Proceeded to wait 20 mins, still no food despite seeing people come and go while I waited.

Walked inside and no staff are to be found, when one did emerge from the back she would state we are short staffed sorry I cannot talk.

I understood that maybe they were behind, went back to my car waited 10 more mins, and still nothing.

So I walked inside yelled for a manager and when one emerged he seemed annoyed, cut me off and proceeded to say I was in the wrong because I didn’t enter my number in spot so it was left in STAGED status.

He went and got the food ready and he explained oh since this McDonalds is new our system glitches and won’t actually tell us you are here.

So prepare, if your food is not out from the moment you go to curb side in approx 2 mins go inside. (Per this managers suggestion)

After all the hassle all food was cold and super old.

Just stinks that they can’t get it together at this location, as this is my last bad encounter with them. As others have mentioned many orders are regularly long, items are almost always out of stock, and the lack of presence from staff was...

I just left there after waiting 20+ minutes in the drive thru, having to go in to the store after they basically cleared the drive thru. Probably just cleared my order because there’s seemingly zero communication. Only polite person there was Gary in the front, offered me an ice cream for the wait. The lady packing the order said out loud “sorry you have to deal with those kind of customers” mind you I didn’t raise my voice I asked why it was taking so long because I was waiting in the drive thru forever!!!! Checked my fries that they were supposedly waiting on and they were COLD! My husband went to eat his sandwiches and they had nothing on them besides meat and cheese. I didn’t ask for any special order I just ordered 2 double cheeseburgers, a medium fry, 2 kids meals. This is why I prefer the location...

Ordered the McDonaldland Quarter Pounder Meal, got a McDouble instead. I walked in calm and polite, just wanting to fix the mistake, but apparently asking for what I actually ordered was a personal attack.

They never admitted their mistake, never apologized, and insisted I was the one who ordered the McDouble which I didn’t. Instead of resolving anything, they got defensive, argued with me, and made me do all the work to get my own order. I even offered to pay the difference, and that was apparently too much to handle.

Then an employee shoved the toy into the hands of the girl helping me, saying, “Here, that’s what she wants just give it to her ,” like trying to shut me up. Completely unprofessional, rude, and ridiculous.

I left with my meal… and a masterclass in how not to treat...