Champs Pizza — Restaurant in Maryland

I placed an order via website. Got confirmation & told 15-20 mins for pickup. Then the website workers called me and said " Champs is a little behind and are busy, your order will be an hour. Do you still want it?" Well I didn't have an answer because my daughter was leaving Marley Station Mall so I told them I will call them back. No more then seconds later my daughter called and said " Champs said the Website orders don't work but if she placed the order now it would take 30 mins." This was stated by the female that worked the front counter today 2/4/17 at 5pm. My daughter wasn't sure so she called me and asked "do we want to wait or get something somewhere else?" After hearing 30 mins if she ordered in person and an hour for an order that I placed online over 10 mins ago already I called the location. The same girl answered that told my daughter this and you will know why I know this shortly. I asked the girl why the time difference? She said the site didn't work. Well that's odd the site, store and I all spoke about the order. I asked again why the time difference when we were told 30 mins if we placed it in store? I went on to say what do you push the website orders behind the in person orders or do you lie the time to the walk ins just to get their order & money? She said the site always states 20-30 mins. I said no you told my daughter personally face to face that it's 30 mins. She said it's 30-60 mins to me but nothing about 60 to my daughter. Now my daughter isn't some kid, she's 19 and is in college so she can comprehend very well. After saying this and questioning them like I did, I told her to cancel my order. But she didn't hear it because she slammed the phone down to hang up and then yelled " Shut the F up!" I know this because my daughter was inside the store and she was going to tell them to cancel the order. After that my daughter left and called me and asked did you just hang up with Champs? I said yes why? Then she told me what she said. Very professional when your wrong, when other customers are in the establishment and I'm willing to bet she wasn't the manager and he or she didn't reprimand her either.

Well they lost my business and I will tell my company and fellow employees/friends not to go there. Great job at customer service. The website called me back and I told them they said that their service didn't work and they were...

I was very disappointed with my experience. On cinco de Mayo, I noticed that they were offering “$2 Tacos” and $5 margarita special. Since I have ordered drinks from here before, I decided to try the steak tacos. As I was starting to eat, I couldn’t help but notice how cold the steak was and how soggy the tortilla shells was. I didn’t want any more of it and threw it away, telling myself, “I won’t be getting food from here again”. Well, I should have stuck to my word. I ordered chicken wings and fries from them, again with a couple of drinks, a couple of days ago. Thinking to myself, “how can you mess up chicken?” So I ordered the meal “extra crispy”, in hopes that I would get some good, crispy chicken. Welp, once I got my food and began to eat, I noticed in the first piece that I broke apart that it was black on the inside. Opened another piece of chicken, the same thing and the meat in both pieces were sooo dried out, I couldn’t even eat around the dark parts. Oh! And not to mention, ice cold fries. I called the store back to make them aware that I was dissatisfied with my order and assumed they would rectify the situation. But no, after explaining the issue to 2 people on the phone, I was put on “hold” to then speak with a gentleman who said, “Well you ordered extra crispy so that’s what you got. Next time, don’t get them extra crispy”. I was taken back because I didn’t think extra crispy means black, dried out meat. I thought it meant that the skin would be ..... extra crispy. After getting off the phone, I decided to call back, cancel the remake of the order, and requested a refund. I was truly surprised about the lack of accountability and basic customer service skills. I liked their drinks, but I won’t be ordering from...

Giving this establishment negative 5 stars.

A couple days prior I was dining in at Champs Pizza & Subs after seeing a post on Facebook. Ordered a Large Buffalo Chicken Pizza, in regards to the food it was mediocre at best. I would consider it a below average quality pizza lacking a crispy crust. But the worst was yet to come -

Upon receiving my box of pizza I went to sit down at a table and eat a slice before heading home, less than a minute into my meal I saw a cockroach crawl out from within a crevice of the pizza box. In disgust I went to the bathroom to gargle water, as soon as I turned on the lights in the bathroom I saw cockroaches scatter away around the sink area. While exiting I spotted "rodent" feces on the floor as well. Having worked in the restaurant industry I'm familiar with the do's and don'ts.

Nonetheless, this restaurant is a major health hazard. Upon going back to my table I opened my pizza box and saw two cockroaches crawling over my pizza after being gone for only 5 minutes!

After confronting the Manager/Owner with my concerns I was verbally insulted for trying to obtain a "free meal" and accused of bringing in cockroaches to frame him myself -_-

Without hesitation I left the restaurant and further hope that they address their hygienic issues before someone ends up getting extremely sick. Health issues aside, it's very demoting for a business owner to start yelling at the top of his lungs and cussing at a first time customer, wishing Champs the best of luck.

Update: Upon scrolling through previous reviews I see that there have been alot of complaints regarding sanitation and in response the Owner always says that "they're fake reviews".

Which is why I hereby certify this as a...