Dunkin' — Restaurant in Maryland

Everyone is very friendly and nice, I believe I encountered the owner or the store manager and he now addresses me by name, he works just as hard as his workers. I have had minor issues before but every time this happened I always left with a free donut lol. I am a respectful person and have worked in fast food chains before, I can relate to the hectic hours and running a drive thru as well as having a walk in window (which I think its awsome, with it's own doorbell). I believe in treating others nice to be treated nicely as well, people make mistakes and that's acceptable, also keep in mind that workers change all the time in this type of chains so its also understandable to make mistakes. I'm always taken care of when I come, I will be loyal to them as they know how to admit and resolve their mistakes of course if you as a consumer are aware and understanding. Great job guys! P.s. I would suggest for you guys to use appropriate paper film to serve your donuts, I'll eat my Boston cream as is but i can also understand that it may not look appetizing...

I’ve had enough of this location today!! The guy who works the window who wears a backwards baseball cap is awful! If he isn’t rushing you on the order speaker, he’s basically throwing your food and coffee out the window at you. Last week, he gave me the wrong donuts. I noticed before I drove off, he gave me the correct ones but let me keep the wrong one. He tried to hand me an iced coffee when I ordered hot coffee and a bagel. Today, he mumbled and rushed me at the speaker that I had no idea what he said or if he heard me. I just went to the window and said I don’t even know if you heard me. He said what did you want. I said medium hot coffee and a bagel with cream cheese on the side. He gives that to me and I get home and it has the cream cheese on it. So freaking annoying! I’m not ordering multiple things that are confusing! And I’m not even going at peak time for that area! I’m usually there between 8:30 and 9am. The staff has never been the best, but he is the one who broke me today. Wilkens ave...

It's a drive through, and the food is exactly what you would expect for that. Nonetheless, I would say this particular drive through is a shade above the usual. The staff is truly terrific. They work harder than anyone I have ever encountered. Sometimes they get an order wrong. It happens. They are always gracious about correcting it. Food service is a thankless industry, and customers can be horrible. I have seen customers treat staff at this location poorly. They have always been polite and professional, even when I was on the verge of punching my fellow consumer for being an absolute disgrace of a human. The facility is unfailingly clean. Despite it being a very busy location, they manage to move the line quickly, even during peak hours. Parking is scarce, but it's not really meant to be a walk in location. Sometimes the traffic flow is a bit congested, but that is a function of the streetbeing very busy and customers driving in a very...