Dunkin' — Restaurant in Maryland

Feedback on Service Experience – 03/16/2025

Dear Management, I recently visited your location at 2106 N Fountain Green Rd, Bel Air, MD 21014, and I wanted to bring a few concerns to your attention regarding my experience. • Customer Service – Upon entering, the cashier did not acknowledge me or initiate any interaction. I began ordering without confirmation that he was following along, which made the interaction feel awkward and impersonal. Additionally, the manager or team leader handed me my order quickly and left without ensuring I had everything I needed. • Cleanliness & Professionalism – The cashier's uniform was noticeably unclean and covered in pet hair. Additionally, I observed him scratching his head while wearing gloves, which raised hygiene concerns. • Order Handling – After receiving my order, I had to wait several minutes for the donuts, which had been sitting by the register the entire time. The cashier did not inform me that they were mine, leading to further confusion. While one team member was helpful and demonstrated good service skills, the overall experience was disappointing. I appreciate the hard work that goes into running a business, but I believe some improvements in customer engagement, hygiene, and order communication could enhance the overall experience. I wanted to share this feedback in the hope that it helps improve service at this location. Thank you for your time.

Sincerely, Nelson Miranda

** update When I got home, I realized my order was missing the coffee cake muffinI had purchased. I had to return to the store, and when I walked in, the same employee who had helped me earlier greeted me with "Oh, you’re back," in a tone that felt dismissive. When I explained that my order was incomplete, she gave a brief apology, but after handing me the muffin, she rolled her eyes and walked away without...

I come to this dunkin everyday and they are suppose to not close until 7pm, I went thru the line at 6:30pm on my way from work and was told they were closed, in the drive thru. I proceeded to then leave until I saw a customer inside, so I parked and went in. I then ordered a hot coffee and was told sorry we don’t have any hot coffee as we are closed. Please update your time of closing if you guys plan to stop serving customers at 6:30 instead of 7pm. A lot of upset customers and a loss in...

I have tried to reach out to this dunkin several times and have been told they would contact me. It has been 3 months and I have yet to actually talk to anyone. I had no intention of writing a review but don’t see any other way at this point. Their food taste like chemicals. I have no idea if it’s the teflon or what. My usual Dunkin is always fine. This one taste completely off every single time. I just wanted to make them aware so the could fix it but they...