I ordered from this restaurant last night and went through quite the debacle.
I've ordered from this company around 1x per week for the last six months and usually it's amazing. They've forgotten minor things in my order 2x before last night but usually they're nice about fixing it. Well, last night was extremely different.
I made my order online for delivery and specifically ordered 2 crab rangoons. When they received my order, my best guess is that they manually put it in to their system rather than it being a direct transfer. When my order came I ate it and went to get my rangoons. There was only one. In confusion, looking at my online receipt with two orders listed I called to see what happened. The owner insisted they didn't mess up and over charge me and told me to look for another receipt in the bag. I did and he was right...they didn't over charge me because they put my order in wrong as only 1 Rangoon. I tried to explain I wasn't upset over the amount charged, rather that I had placed my order online because it seemed to be the most pain free and when I received my order no one told me expect less than what I had asked for, because they didn't know, because they didn't double check and make sure their order was correct on their side of things.
Rather than apologize for the mix up the owner started condescendingly calling me ma'am, telling me I was wrong for being upset because they didn't over charge me, and then proceeded to LECTURE ME on how long he's been in the food industry. As if that absolves him from ever making a mistake.
I've let every other mishap from this restaraunt go, but last night was truly astounding and extremely unprofessional. I tried to upload pictures of the receipts for reference but there's no option for that for...
Read moreFood arrived on time, but that's about the only positive thing I can say about it. I ordered kung pao chicken, extra spicy; the only ingredient they got correct was the peanuts. No peppers, no crispy fried chicken, no spice. Just a random assortment of veggies and slimy slivers of chicken in a bland, indestinct gravy. The "fried rice" was just lumpy brown rice that tasted like it had been microwaved.
My wife ordered the triple delight. Other than swapping the meat(s), and substituting the peanuts for broccoli, it was exactly the same dish as mine. There may be decent items on the menu (several reviews claim the wonton soup is good), but after wasting almost $40 on a meal that neither of us wanted to finish, we won't be...
Read moreEDITED to reduce to one star after owners response. No way I would want to eat anything prepared by someone so rude and obviously uncaring. Are you a child? I dont care if your politics are on the right or on the left, I dont want it in my food. You responded with ridicule, its obviously whose koolaid you are drinking, but again, I DONT CARE as long as you DONT PUT IT IN THE FOOD I PAID FOR! The food isnt even that good that I would overlook this nonsense. If you are this flippant with customers I wonder how careless you are in the kitchen? And no, sweetie, we are not together. END EDIT. Food is good but I dont like getting political ads in my fortune cookies. We wont be supporting your...
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