Popeyes Louisiana Kitchen — Restaurant in Maryland

Not sure how to rate this. The food was fine but I was absolutely disappointed with the customer service witnessed. There was a male who approached the line who was deaf. The cashier continued to request his order verbally, even after realizing that he was unable to verbalize. She then became quite frustrated, as witnessed by her tone. The customer implied that he wanted a chicken meal and she verbally asked about his sides and when he tried to communicate, the cashier turned to the manager in a frustrated tone and said "look you're going to have to take his order because I can't!" The manager did not assist. Once the order was completed, he pointed to the register clearly asking for the total which again she said verbally and then eventually wrote it down for him. He then beckoned wanting to know why the price was not showing up for him to swipe his card. She then let out a loud, frustrated moan and verbally told him he had to wait before swiping his card. Once finished, they wanted him to move out the way to take the next customer with 2 workers verbally telling him to move. This could have been handled so much better! Why didn't they have a visual resource for the customer to point to in order to place his order? Why did the manager continue to allow his cashier to be rude and unsupportive? Why is the staff not trained to handle those with varied disabilities? Why aren't their adaptable tools for usage for those with vision or hearing deficits so that they too can have equity in...

Terrible ! I really hate that my area has to be subdued to such effery. I ordered a chicken sandwich and wings and they gave me old hard wings and no sandwich the fries were old. I ordered two different flavors and they gave me what they thought k should have which was dry bones chicken . I had it Ubered and the entire order was wrong , I don’t drive which is why I couldn’t get it and I used my last to feed myself and kid. Which I could not because they played. If working in a food place is something you hate get out of there because I was raised on cooking food with love and it’s so much hate out here it’s in the food now ! It was very disheartening and disappointing having to send my child to bed with not the fullest of bellies when I paid to fill it up . I am beyond upset and I wish they close that place now and or revamp it . This whole area is full of bitterness and despair and you got people in the service industry handling the food . I love Popeyes and I am sad that this one sucks. ONE OF THE CHICKEN LOOKS LIKE GIZZARDS. Could be BECAUSE YOU CANT EVEN BITE...

I ordered Popeyes from the Iverson location in Temple Hills through DoorDash, and I’m honestly very disappointed. Something told me to check my red beans and rice before eating, and I’m glad I did—because it smelled just like spoiled milk. I went up to the store to let the manager know, but instead of genuine concern, I was met with a slight attitude as if the issue was my fault. He went to the back and made me a new one, but unfortunately, it smelled exactly the same as the first.

This makes me question the quality and freshness of the food being served here. If you’re planning to eat from this location, especially the red beans and rice, I highly recommend smelling it before you dig in. This experience really left me with no confidence in this Popeyes, and I hope management takes food safety more seriously...