Sakura Teriyaki — Restaurant in Maryland

The manager on schedule @ 5pm on Aug. 29th, 2021 sadly has the worst customer service I've experienced in 2021. There is an error of the establishments doing and she refused to compensate us for being sold something that was inaccurate and even hung up the phone on someone who called them on my behalf to again yet to discuss compensation. They are selling higher quantities online than actually serving and expect a customer who paid for what was sold to them in writing to be okay with getting less because "the website is wrong". It's the establishments website, which means it's the establishments mistake. Patrons should not have to pay for the establishments mistake.

And she HUNG UP on a patron who she was communicating with for the...

Called in to pick up a to go order.When I got home,I had no chopsticks, nalpkins,nor soy sauce.And the sauce in the container for the tempura shrimp was thrown on top of my shrimp and closed.I was furious!How can we get a handle on the pandemic with food handlers conducting business this way!I called to let them know and he was apologetic, but I don't trust eating there now and will never go back.Moreover,the Eel is flavorless...

The customer service here is nonexisiting. I called to check on the status of my order and the lady who answered the phone was very rude and nonchalant. My experience with this restaurant was awful and the lack of professionalism that was displayed is shocking considering this is an establishment built around providing a service to the public. Trust me, they didn't even desrerve the one star that I was REQUIRED to give to leave...