Starbucks — Restaurant in Maryland

So I’ve never been treated like a criminal by another minority . Ethiopian female with dreads to be exact . Walked in to wash my hands and grab a cup of coffee. On the way in this female almost tackled me to stop me and tell me I can’t use the restroom without buying anything first . No hello or anything. As I’m talking to her about this “new policy” a white gentleman walks in and she says nothing to him . Actually smiled at him and let him proceed to the bathroom . The district manager was there. Spoke with her and she’s a Black woman. And she’s ok with this type of behavior. She said nothing but asked me how was she supposed to speak to me. I’ve been coming to this location the past 6 plus months since I’ve moved here. Morning time and afternoon to spend my hard earned money. I’ll never come back here. If you’re Black you’ll get treated like a criminal by this female . So be aware if you choose to spend your money here. But I won’t . Good...

I had such a terrible experience at this Starbucks a few minutes ago. Arrived at the store at 5:31 a.m., (a minute after they are supposed to be open), then when I attempted to get in, the doors were locked, two employees busying themselves inside... they looked up, without even acknowledging me, they went back to what they were doing... went back to my car as it was raining a bit. Waited 3 mins; went back to the door... again, they looked up but no acknowledgment or a sign of wanting to open the doors. I knocked... one of the employee looked up and gave me a hand signal to chill... while the other one stopped what she was doing and opened the door... forget an apology for not opening on time or the customary Starbucks customer greetings... neither of the partners acknowledge me and simply ignored me... I turn around and left the store without my drink... unfortunate that I had to divorce my go to store in...

Visited 5/20/23 at approximately 2:20 PM. Absolutely disgusting, disrespectful customer service! Cashier ignored my request for light ice, barista proceeded to argue with me instead of apologizing for the error, mocked me, and claimed to be the manager by saying she was the manager when I said I would be speaking to the manager (I called Starbucks HQ today and was informed the manager is male). Is this how Starbucks trains its employees—to argue with customers, mock customers, and to treat customers with a horrible, smarmy attitude? I paid $9.00 for a latte to be treated like this? I think NOT! This inept and disgusting barista (young 20 something AA woman) needs to be FIRED! She shouldn’t be employed in any work involving...