Hardee’s — Restaurant in Maryville

I had placed an online order which apparently didn’t come through, which was very disappointing since I had drove all the way there just for breakfast. Upon my arrival I was greeted by a gentleman named Donald, at which point I informed him I had placed an online order, and he informed me that those items were no longer able to be made since it was past breakfast, but offered to allow me to comp it for lunch options which was very nice of him. I told him I would rather have a refund, and he informed me that I would have to do it through the app, and he could tell I was frustrated as I sat back down to figure out how to do that, and a few short moments later he told me that he would get me taken care of, and made my entire order. He went above and beyond to help me out, and that kind of customer service I find is very very rare especially in the fast food industry!!...

Like almost every Hardees I know, horrible food and horrible service!!!

We were told that we would have to wait five more minutes on the chicken sandwich. After waiting ten minutes, They gave our food to someone else.

Those people brought the bag over to my table and said that it must be ours. It was our order but they had parts of it wrong. The burger was not even lukewarm, it was actually cold. The cheese on the burger was hard and looked aged on one side as if it had set out all day.

I brought it to the counter and asked for my money back. She ran the card and then voided the new transaction and claimed that it wouldn't come out of my bank. But I knew the trick. I did not receive any money back. All I got was 2 transactions and one of them voided.

Which means I received no refund!!!

All Hardees are horrible, but this one...

I’m Not one to usually give bad reviews but this New Location, The restaurant itself looks new and warm and inviting but their food is trash! This will mark the fifth time I have been to this restaurant and not once have I ever had a burger that was not burnt around the edges. If you put a quarter in the middle of the burger that was the only piece that was not burnt. Do better! I just came through the drive thru and Got a double Super Burger And as you can see the pictures it’s burnt then I got a honey mustard chicken wrap, The chicken tender didn’t even fill the small tortilla, it was literally The size of a ring finger. Another Red flag 🚩 if you look at these comments, They (Owner) only responds to “positive “ comments! Yall need to get it together and...