McDonald's — Restaurant in Mascoutah

The McDonalds in Mascoutah used to be a model of excellent customer service. However, in recent times, it seems like they have fallen short of their previous standards. Many customers have reported that their orders are frequently incorrect, and the staff can sometimes be unresponsive to their complaints. It is possible that the root cause of this problem lies in the training of the staff. It is important to hold our local businesses accountable for providing high-quality service to their customers. We can only hope that the management of McDonalds takes note of these concerns and makes changes to improve the experience for their customers.

It appears that the issues experienced at the Mascoutah McDonald's location may not be isolated incidents. It's possible that this is a widespread problem across the entire chain. The noticeable change in the restaurant's atmosphere, from a cheerful and inviting family-friendly environment to a dull and dreary one, should have been a warning sign of potential issues.

As a franchised McDonald's, they have the power to recreate the McDonald's that many of us remember from the...

So I work at the Casey's right next door and I can usually count on this McDonald's for great service. Whereas I can almost always count on days shift when I'm in a rush to eat before we get slammed over here, I've recently become a little a annoyed with the night crew. Most times it's fine but lately some crew members have taken to locking the doors to the lobby way before the scheduled lobby close time but keeping he drive thru open. As posted on the door and online one would EXPECT to be able to get service at 10:30 when it clearly states you don't close lobby until 11. And this has been recurring over the past three weeks and only on certain nights. I don't wanna be a pushover but I'll close my store next door at 10 and try to get dinner and I won't even be able to go in nor will they pick up they're ringing phone. When I was seen at the door I was blatantly ignored tonight, hence this review. I'm hoping this gets fixed and I'll be speaking to a manager...

I went there in the evening and I am posting the pictures. But I am taking my food back to them. I had ordered a big Mac no lettuce extra sauce. I get home get ready to eat my sandwich I had noticed that the box was super heavy. I open it up there had to of been at least a cup and I am not exaggerating extra sauce. It was in between the buns and all over the box caked in it’s like they meant to bury the burger in the sauce. And yes this is a evening shift with kids. This is not the first time I’ve had an issue with them. This is not a way toPrepare food when people are coming through to order something to eat and get home and cannot even eat it because there’s no way of eating it. There is a big difference in coming through during the daytime versus the evening time. I am also putting the pictures as well on Yelp. Such disappointment with a businesses such as McDonald’s to have to deal with such...