Subway — Restaurant in Medical Lake

Just went there today. No more than 20mins ago, In front of me was 2 people with 1 person at the counter. Each person in front had very small orders (sandwich maybe a meal), this process took nearly 10-15mins to be completed while one of them was over halfway done with their order. Eventually a second person came out to help. These individuals moved like snails. Between me and my spouse we ordered 3 thing. 1 ft long, 1 ft long nachos, 1 6in sandwich. There was next to zero communication between the 2 workers. One of them was a lady on the bigger side with pink hair and the other was a girl named Ava. The nachos were ordered as is, Supplied in the pictures is what i received as well as a snippet from the subway website with what they are expected to have on them. At this point they hadn't said more than 10 words asking nothing beyond sandwich, bread and cheese. Not asking about getting it toasted and just walking away. They then proceeded to forget i had even order the nachos and had them sitting on the counter in which i had to remind them. At this point i had already been in line about 25-30 mins. The place was NOT busy in any sort of fashion, 2 others showing up while i was there. After my sandwich had already been sitting on the counter for 3 or 4 mins i had to request it be toasted once i actually had the attention of a worker. My nachos as shown in the picture are clearly missing many of the items they are supposed to come with, Burnt edges, dry chicken and cost 5$, At that price i could go to a gas station and get 2$ nachos with fake cheese and chili. I don't know what was going on but this wasn't the first bad experience at this location, yesterday i got a hot honey pepperoni sandwich that also was made incorrectly when ordered as is. Zero customer service, Zero knowledge on the job they are supposed to perform and speed that could be better described as watching paint dry. If i saw the individuals working mentioned above again i wouldn't hesitate to turn around and walk out. If management actually sees this review, This is what is happening...

I’m literally in tears right now from the customer service. I came here with my newborn baby, 2 year old and teenager 15 minutes before they closed, there was one person working and several people ahead of us. The gentleman working was super friendly, incredibly kind and we got to talking to the point where I was so preoccupied with my children that I literally forgot to grab all the sandwiches I ordered for my family. I didn’t even realize this until we got home which was 15 minutes away. My husband decided to drive back (even though they were closed) and the gentleman working (I really wish I knew his name) literally waited for someone to come back for the sandwiches even though they closed at 8. I was so frustrated with myself thinking I just spent all that money on food that was wasted and this guy was kind enough to wait for me to come back because he knew I was so mentally preoccupied with my younger kids. I’m in literal tears from the kindness. Thank you so...

I've had multiple experiences at this Medical Lake, WA Subway, two of which were quite recent in 2024. All I can say is there is not a slower, less staffed Subway...anywhere!

On the most recent trip, with only one other car in the parking lot and one customer in line ahead of us, it still took 30 minutes to leave with our 3 sandwiches. There was one person working and another person on break.

The time before that, there was just one person working so as we were walking in, we were asked to step outside and wait as she was going on a break or to the bathroom. We complied and waited several minutes outside. Once she was back there was a group of folks waiting at the door and when it was finally our turn in line we learned they were all out of the bread. We cumulatively spent 20 minutes and left with nothing.

I'm a frequent visitor of Medical Lake, but I'll need to start packing my own lunches and not relying on better experiences at Subway here unless I've got an...