Jack Pirtle's Chicken — Restaurant in Memphis

Jack Pirtle's Chicken 《STAY AWAY》

To begin with, whenever we have an urge for fried chicken, Jack Pirtle's was the spot! A good treat every now and then. It isn't one near us, so we have to make it a stop, get off the expressway, get our food, and then get back on to go home. For the most part, the team there has been congenial, or like my husband would say, tolerable.

Now, today, we are sickened with disgust! We had an "urge" for some fried chicken and I went. Once I made it home, for some reason, I was just picking over my food. Lo and behold while "picking" at my food, I discovered a W.O.R.M.!!! I immediately expelled everything my stomach had for the last week it seemed like. Every time I thought of it, I had to barf again!!!

Gaining my composure, I went back. I believe, they could be the only full service restaurant in Memphis that has a dine in area, however, it is closed. Drive-thru service only. I knocked on the front door. Knock. Knock. Nothing urgent. It was ignored. So, I walked around to the drive-thru window and asked the patron currently at the window if it was okay for me to show management my order. By this time, I had taken the chicken breast out to show them. The patron in line asked if she could see it and took a picture. I showed it to the manager and she quickly asked for me to go around to the front door. She opened the door then. I showed it to her and asked for a refund.

Then she tried to glaze me like a doughnut!!! LOL She asked if I wanted to wash my hands. I look at her quizzically like, that is odd. I'm like what is she up to. So I'm game. I went to wash my hands in that filthy restroom only to come back and immediately met with fraudulency.

She had the audacity to pull the gristle from the bone of the chicken breast and put that in my face and tell me this is what I saw. And further insult me by saying, "Since you were so kind to me, I will give you a refund this time." Huh? She asked if I had pictures. I told her yes from all angles. They are attached. You be the judge. For those that eat chicken breast, is this a gristle or a worm? Get out of here with that! We all know this is a W.OR.M.!!! She was adamant about me putting the chicken breast in her hands into a towel. We all know why. So she could try and manipulate the event.

To add another insult to injury, one of the lovely ladies came out to scold me telling me, "She's going to give you your refund. You had people driving out of my line. There was no worm in your food." Girl bye with...

Go at your own risk!!!! This was the worst experience I have ever had. I drove around through the drive thru and placed my order. I gave the man in the drive thru cash for my order. Don’t you know the man told me to pull up because he had to make the order fresh while doing that he put the money in his pocket. Right before my eyes.But I went ahead and pulled up anyway. Y’all I sat and waited on two 12 piece chicken liver dinner for 45 mins. They never brought the food out. I finally got out the car and know on the window because their inside is closed to the public. No one never responded. I finally seen a young lady sitting down in the lobby area taking her break. And yes you better believe I interrupted her break. I told her I had been waiting on food for 45 minutes. She asked me what did I have and I told her. It’s sad she had to stop her break to go and make my food. I don’t even know if she washed her hands. Y'all when I got the food this is what it looked like…. I am pissed and hungry… customer service really suck now days. People wonder why we do not support their businesses… this is why… the service and food was horrible. I understand stand every on needs a job…. But we need to reevaluate the quality of people we are hiring. Back in my restaurant days, I would have never did anyone like this… and let me add when you call the store to complain, no one never answers. Almost forgot, as I am driving off I noticed the man that took my order is sitting down in the shed behind the building looking at his phone and smoking. Y’all can have Jack Pirtles’s on Mount Moriah going foward....

I went to this location thinking it was the same quality as. The Jack pirtles on S. Bellevue, Memphis, TN. I saw a lot of people sitting in the dining area, so I chose to use the drive thru. I made an order only to find. That they had run out of a lot of menu items. There was a sign on the menu board that said they could not get rice from their vendor due to issues. The drive thru was in poor shape. It is too narrow for pickup trucks and there is no way to leave the line if an emergency happened; meaning a wrought iron fence sits on the property Line. There is a crepe myrtle tree next to the drive thru, and the branches hang into the pathway of the vehicles driving through. When I finally got to the window, I could see that only three people were working, which explains.tje long wait time. The lady who came to the window was wearing a three foot hair weave with no hair net. I'm fact, no one working in the place was wearing a hairnet. When I got home, I found the worst tasting chicken, french fries and gravy. I did not touch the hard biscuits. The chicken resembled the chicken that would be served at a convenience store deli, with. micro picked. It tasted. As if there was one who knew how to season the batter ,was working. It seemed coated only with all-purpose flour and tasted as if it was cooked in stale oil. I gave it to my nextdoor neighbor's dog. I agaiwill never again go...