Dairy Queen® / Orange Julius — Restaurant in Mentor

Normally I’m a pretty patient person. I placed 2 online orders for custom cakes a few days ago and then was contacted by the manager who proceeded to tell me that my images weren’t approved. I was understanding and came in and worked with a team member to pick out designs that were approved by Dairy Queen. One of the orders was set to be picked up today 11/1/2023 at 3PM. At 3:20 I called the restaurant to see if it was ready since I hadn’t heard from them. They proceeded to tell me they didn’t have any orders under my name. THEN, found my order forms that their employees just placed somewhere they didn’t belong. I was pretty aggravated but the employee on the phone was nice and respectful and told me she could have it ready for me within an hour. Sure it’s not what I wanted but it’s better than nothing I thought! 7PM rolls around and I still heard not a single word about my order. Needless to say I called the corporate number and had them send my complaint to the franchise owner. If you’re planning on getting a cake online I recommend NOT using this DQ because this has been...

Edit to Update 3 years Later: We stopped buying ice here because every other bag had black chunks of mold in the ice. We would go back and tell them and they'd give us another bag of ice, but I was more concerned about the health issues of using ice from a moldy machine. We bought a countertop ice maker instead and I clean it regularly. It's been 3 few years now so I hope they don't still have that issue with their ice. We still go for Blizzards once in a while, and the staff are still awesome!

Original Review: I love that this location sells bags of that "good" ice (soft nugget ice), and they keep the ice machine super clean. My husband stops by at least 2-3 times a week to pick up a bag of ice for the freezer. We use it for everything - drinks, smoothies, iced coffee, and more - even in the Winter we like our drinks ice cold! The hard-working employees are always so nice; even when the line is wrapped around the building they are awesome! I also greatly appreciate and support this location for its contributions to University Hospitals Rainbow Babies &...

The blizzards aren't bad as long as you dont ask for anything different from what is on the menu. Ordered a cookie jar blizzard, wanted it made with vanilla ice cream. I dont know what i got, but it was not what I ordered. Whatever they gave me was made with chocolate ice cream and had cookie dough chunks in it (I HATE COOKIE DOUGH), not the actual cookie pieces like the website says. Another time I ordered a berry cheesecake blizzard and asked for it without the gross cheesecake pieces. Well guess what most of my blizzard was.....the flippin cheesecake pieces...like more than you could possibly imagine. None of these issues are related to the tine of day that you visit. Too bad I live right down the street from this DQ. If it wasnt so far I would go to the Mentor Avenue one. Don't go here ever. If you absolutely need a cold sweet treat, go to Biggies Custard down Andrews Road. Good luck on your search for good ice cream. Im going to go finish picking all the cookie dough pieces out of my...