Popeyes Louisiana Kitchen — Restaurant in Miami

This is the worse Popeyes in miami dade county the employees are very rude well not all, I placed an order on the Popeyes app between 11:30pm-11:45 today Tuesday, My order was supposed to be 2 can dine white meat spicy with fries and red beans and rice, When i received my food which was at 12:25am the food was only dark meat all thighs and fries was missing so i contacted the store a female answered the phone and i explained to her about my order being wrong and extremely closed, And she tried to explain to in a very rude way OH THAT WAS ALL WE HAD then she passed the phone to another employee and she said get this phone that's why i don't like talking to customers, then the other lady that got on the phone nice and calmly i explained to her on what happened and she tried her best to explain to the manager and he was not trying to hear her, So nobody said nothing then she asks the manager what is it that she supposed to tell me then the manager gets on the phone telling me to go contact doordash and i said sir i worked at popeys before i know the timing on that chicken and he said oh yeah i worked at popeyes for 25 years then i responded to him well sir this not about that it's about my order so then he said well i don't know what to tell you and i said ok have a great night, The situation could've been handled much better, Number 1 rule alway respect a customer if we are wrong or right but in this situation i was not wrong, And it's crazy because i was cool calm and collect and that's the popeyes on 54 street...

To anyone considering writing a review—don’t waste your time. Whoever monitors these comments simply responds with a generic reply and takes no real action. I previously submitted a detailed review outlining my concerns, and nothing was addressed. I even reached out via email to corporate, and, unsurprisingly, received no response.

It’s clear that customer service issues at this location are not a priority. The only way things might change is if we, as customers, collectively stop supporting this particular location. I strongly recommend going to the Popeyes at 15th Avenue and NW 20th Street instead. The service there is significantly better, and they even have the General Manager’s contact info posted. The employees at that branch actually care and provide great service.

In contrast, the manager at this location—particularly the larger woman working the night shift—is consistently rude and dismissive. When I told her I would file a complaint, she laughed, clearly confident that there would be no consequences. And sadly, she was right.

Please stop giving this location your business. Only when their profits take a hit will they consider retraining staff and addressing the poor customer service. Until then, expect more of the same neglect and...

It had been years since I had Popeyes Chicken and I had an urge for spicy chicken. I pull up to the drive thru and ask for an 8 PC spicy meal.

The girl said something to me that I couldn't understand. I had her repeat it 3 times before I realized she said they didn't have spicy chicken and did I want it now. I thought this was going to become one of those who's on first things. I finally understood she was asking if I wanted chicken now it would have to be mild. I would have to wait 15 min until the spicy was ready. I was not to be deterred so I ordered spicy, paid and pulled over to the side to wait.

This Popeyes was not busy inside or the drive through. I ended up waiting almost 30 min and she wasn't sure she had the order right. No problem all was good and I pulled the bag in through the window. Man, the first thing you could smell was some old grease. I was hungry so I rushed home. When I opened that bag the smell of old grease hit me full on. I should of asked when they change the grease so I could order then. The chicken looked burned but was still moist and the cajun fries suffered from the same aged grease. It had a little spice but not what I've had before. Maybe the dryer? Who knows. But I know I won't be stopping there...