Subway — Restaurant in Michigan City

I recently placed an online order for three different sandwiches, and I must say I was quite disappointed. When I ordered through the app, I carefully selected three distinct sandwiches, each with its unique combination of ingredients. However, when my order arrived, all three sandwiches were identical, and unfortunately, not in the way I had intended.

The frustration didn’t end there. Even the one sandwich that was supposed to be the same as what I ordered in the app was made incorrectly. The ingredients were not as specified, and it was clear that attention to detail was lacking in the preparation of my order.

I expected a seamless and accurate online ordering experience, but unfortunately, this was not the case. It’s disappointing to receive sandwiches that don’t match my preferences, and it leaves me hesitant to order from Subway online again. I hope that Subway can improve their order fulfillment process to ensure that customers receive the items they actually select...

I put in an online order for curbside pick up. I waited ten minutes after my pickup time before someone came out and told me he couldn't make my order because they were out of bread. I asked for a refund because they had already taken my payment online, he didn't know how and asked me to wait while he checked again for bread. He came back and asked if flat bread would be OK. I'd never had their flat bread before so I said it was fine. He brought my order out a few minutes later and I left. It was the worst flat bread I'd ever had! 😫 it was like eating cardboard. I will never have their flat bread again. What I don't understand is why didn't they call me ahead of time to tell me they were out of bread? Instead they waited until I was out there and wasting my time...

Got to subway at 8:25. I looked online and it said it closes at 9pm. We walk in and was greeted very unprofessional “what do you want we’re only open for 5 more minutes” we said we wanted 2 sandwiches and she rolled her eyes and got mad. Then my husband asked if they closed at 9 but said “they were short staffed” and started yelling mind you we seen 3 more people in the back. As we were leaving the parking lot we seen her making a sandwich. The night shift has been very rude to us each time we come in. 10/10 do not recommend coming in at night. If you can’t handle customer service maybe find...