The Cabin — Restaurant in Middleborough

I recently dined at The Cabin Restaurant in Middleboro, MA, and unfortunately, the experience left much to be desired. From the outset, the negative tone was set by the owner, Jon Pell, who made uncomfortable and inappropriate remarks to my friend before we got there based on the broken English of the person who made our reservation. Something to the effect of: “Why is someone from China coming here?” This initial encounter with the owner Jon cast a shadow over the entire holiday dining experience. Our server, Anna, displayed a consistently icy and passive-aggressive attitude throughout the meal. Her demeanor was downright rude, and it seemed like she had a frozen expression and glassed-over eyes, leading us to question whether there were other factors at play. The realization that the gratuity was included in the bill shed light on her behavior. It appeared as though she felt she had no obligation to be respectful or pleasant to us, given the already included tip. Our bill exceeded $300 and we planned on giving her an extra tip as it is the holiday season, and while we chose not to create a scene at the restaurant, the frustration lingered. When we attempted to address our concerns with the owner, Jon, he responded by yelling at us over the phone. His unfounded accusations about our kids being disruptive and him tripping over them all over the restaurant were both perplexing and untrue. In reality, our children enjoyed the food and were well-behaved throughout the evening. I would be first to drag the kids out of there if they were causing a scene. It’s advertised as a family restaurant with food like macaroni and cheese hot dog pizza. Its not some high end French restaurant. Furthermore, Anna's supposed grievances with our party included minor issues such as our children's chairs occasionally sticking out, something she promptly corrected, as is her responsibility. Additionally, when my hat fell off my chair, she picked it up with some unnecessary and snide comment. Then my girlfriend forgot her name and called her miss, and she yelled : " My name is Anna!!" - great but who gives af really? Just do your job! Overall, the combination of inappropriate remarks from the owner, poor service from Anna, and an unprofessional response when addressing concerns make The Cabin Restaurant an establishment I cannot recommend, especially for minorities. The experience was beyond disappointing, and the treatment we received was racist, rude and...

I have been here multiple times only because I have food allergies. The first time I ate there was the best out of each visit but every following visit the positive experience decreased. The food is great, but the staff subtracts from the experience. Some of the staff act like they don't want to talk to you and they are too good for you. It seems they have different staff every time I visit.

If you ever wait in the lobby, they loudly gossip and argue by the host stand every time without fail. Several occasions talking down about the customers. I despise waiting in their lobby so much that I have waited in the car before and returned when they said there would be an available table.

The crowd is pretty unfriendly too. Not the place to go if you want to socialize with other guests or even if you want to go and have dinner alone. I honestly would not return after this last visit because the experience was soo terrible. Even though they have some of the best food.

*I'd like to add that I was told I'd be refunded after calling in and went in to speak with someone. I ordered stir fry that was served as a soup and the rice was like orzo. They had to give me a plastic container instead of cardboard, for stir fry. I have never had stir fry as a soup before. Maybe light sauce, but this was no sauce. The owner later called and started yelling at me and told me that he didn't care if he lost my business and never saw me again. No refund. They overcharged my card too.

*Worst customer service I have ever had and the only place that has ever been that rude to me. I could go on and on. He even tried calling me back again after hashing it out at me. I would not waste my time arguing with them. Don't bother dining in there. And dont order pineapple stir fry. Also always ask for extra sauce on the side...

dined here a couple times; have nothing but great things to say. service is welcoming and efficient, server/manager/owner checking in on our meal, beverages refilled promptly. both times i was in there, I saw nothing but smiley faces; they all seem to like working there. owner who greeted us and walked through his menu with us at last visit takes great pride in this baby, and he should. food-wise, portion size is generous, price point affordable, and food quality decent.

aside from their EXTENSIVE gluten-free menu including in-house pizza dough or flatbread (forgot which, maybe both!), what really puts them on top --at least for the environmentalist in me -- is the effort they exert in making conscious choices while running the tough, relentless restaurant business. i reckon that these decisions often come with a cost, and The Cabin seems undeterred by the money factor, committed to put people and the environment on the very top of their list.

from the little note printed on the straw (see pic), and the kind of doggy bags they provide, every bit of that warms my heart. sure, I could have done better, as in declining the straw (which we did) and bringing our own boxes (which I forgot), but every sustainability effort counts for something and I want to commend The Cabin for playing a great part, by chipping their profits to "give back" to the community and the only world we have to live.

we may not be in town often, but for the two big factors above, you bet you will be our number one choice whenever we return!

for those looking for a neighborhood pub grub, there's a small bar area by the entrance, equipped with tv and bartender. with the nice people who work there, i have no doubt this would be as close to your personal Cheers as one can get.

The Cabin, i sincerely wish you...