Z's Rustic Pizza & Espresso Bar — Restaurant in Middletown

The food is pretty good but the overall customer experience needs to be improved. We recently decided to try this place again since we live close by. We also liked that they had online ordering through the Slice app. The first time we ordered a pasta dish and they didn't have the item, so they called us quickly and we were able to switch to a different dish and that was fine. We really enjoyed the spaghetti and meatballs. We decided to also try their pizza, so on a different night, we ordered pizza and were really happy with it. However, the next time we went to order, the slice app told us they were closed and that's when we found out that you can apparently only order through the app on Wednesdays and Thursdays. So with it being a Saturday, we called to place our order. It went to a voicemail so I hung up and waited a few minutes and called back. I got the same voicemail again, which instructs you to leave your name, phone number, and order and then they'll call you back. The voicemail also confirmed their store hours, and they should have been open. It felt really strange as a customer trying to place a quick order for just 1 pizza, but I followed the instructions. I waited for 30 minutes and never received a call back so we had to just get something from another restaurant. The food was good, so it's a bummer that it doesn't seem like they have the customer experience/business piece figured out. Hoping they'll make some changes so we can actually order...

I was on my way home from a long day and decided to stop at Westfield Pizza, a place I have passed dozens of times. I called in my order from my car and waited. Along with my dinner order of eggplant parm, I ordered a slice of pizza to see if my pizza discerning grandson and I would like this place for our occasional pizza worthy visits. The slice of pizza was larger than the triangle box could contain. Long story short it was delicious. I shared it with my neighbors as I also did with the very ample portion of eggplant Parmesan, which also came with a very adequate side salad. I expect to be back tomorrow for pizza to see if pizza worthy grandson and I like it as much as I did a couple of weeks ago. If so I’ll up Westfield Pizza rating to 5 stars. Well worth a stop for good food at...

Eh, ordered here a few times and I don’t know why I keep coming back, maybe in hopes they’d will get better. The pizza is greasy and a bacon pizza consists of chunks of bacon fat and a little bacon.

(Pre covid; so hopefully they have gotten better 👉🏼) Ordered cannolis when I picked up the pizza and the staff proceeded the cash us out without gloves on and THEN make the cannolis without gloves. Until I said something, the cashier had already put two cannolis in the tin. Talk about sanitation. I have also found a piece of hair woven into the pizza, but I was halfway though the pizza when I pulled it out from...