Whataburger — Restaurant in Midland

We came late last night, as we were just coming back into town and were hungry. When we got there we went through drive, thinking it would be faster. We waited 20 minutes just to order, then had to wait an additional 30 minutes just to get the food. They pulled us all up past the drive through window once we got our drinks for us to wait. When we got the food, I asked for Buffalo and Ranch because we had ordered at the window and they didn’t put it in the bag. The guy who brought it out threw the food through our car window, and when I asked he interrupted me and said “there’s ketchup in the bag” with an attitude and walked away. I ended up having to go inside to get the sauce, which I had to pay for again because they never added it to our ticket. Once I ordered the sauce, the guy at the inside register walked away and handed out four or five more orders before going to the back to get my sauce. When he finally brought it out to me he shoved it into my hands like he was annoyed that I was still there and he wanted to get rid of me. Florentino N was the one cashing me out for the sauce, and I’ve never been more blatantly disrespected and ignored in my life. When we finally got home to eat, the fries weren’t even done cooking and half of them were literally just raw chunks of potato while the others were soggy and cold. Complete waste of time, money, and energy when we were already exhausted from driving into town at 3 am. We usually don’t have issues with Whataburger, but we will not be returning to this location and are strongly considering not coming back at all. If I could rate 0...

I placed an order for my office 06/02/2023- I ordered the 10 burger box with (2) family fries, as well as, a bacon cheeseburger meal for myself. I sent one of my employees to pick up the food. The manager assisted him when he arrived to pick up the food. He was told everything was there, as the manager helped him carry everything to the vehicle. Our location is about 30 minutes from this Whataburger. When he returned I saw that the meal was missing. I had him call this Whataburger and spoke with this manager, who insisted that the meal was there. But said that they would remake it and he could come back and get it. My employee asked if there was any way that they could arrange for delivery because of the distance and he said NO!! We did not have the time to all of the way back over there....so.... I called the location to receive a credit for the meal and when the phone was answered, a female answer with "Hello". I said Hello? She asked if I speak Spanish and I said no, is this Whataburger? She said yes and told me that I need to speak Spanish. Again, I told her no and she hung up on me. I attempted to call back and no one answered??? Terrible, terrible service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I reached out to Whataburger corporate and still have received no response. At this point (born Texan) is boycotting...

Whataburger in Midland Texas, 2217 East Interstate 20, store 704. This place is TERRIBLE! Find somewhere else to eat. Dirty and terrible service and food.

1. Pop machine was down, however no one knew that because there wasn’t a sign. You had to get back in line to get a can of warm pop. The young lady that we asked for a pop told us we could only have one. We had to show her our empty cups even tho she was right there when the other kid took our order.
2. the lady bringing food out to the tables couldn’t speak English. No on could understand what she was saying when asking numbers. Took forever.
3. my mom’s order was not what she ordered.
4. my brothers chicken sandwich was so tuff and stretchy he had to use his hands to tear it in pieces to choke it down.
5. my son-in-law had a French fry with hair wrapped around it
6. all of our family finished their meals and sat with us waiting for a few more mins before we finally got our meal. Was barely warm so they obviously didn’t just make it so I’m still u sure what took so long.
7. bathrooms were gross. Sink water smelt like sulfur, mirrors very dirty, toilet paper rack had a trash can beside it so when you grabbed the toilet paper it was brushing up against...