Dunkin' — Restaurant in Millstone Township

Awful service. From someone who works in retail, let me tell you, this has been one of the saddest and most stupid experiences. Most of them are kids! The Drive thru was empty when I got there. A young lady took my order (she was friendly and polite), by the time I was in the window the coffee was ready, the young man at the window took my payment (again nice and friendly) and handed me the coffee but the food wasn’t ready so he told me to wait. Almost 10 minutes passed and there was a line of 6 cars behind, another young men came to the window and was going to hand me someone else’s food order, he said “two xxx wraps” and I said “I ordered 2 breakfast sandwiches“, he gave me look annoyed by the fact there was a mistake and walked away, he was clearly upset and just threw the bag in the counter. Another 3-4 minutes and I asked the guy taking the payments “do you want me to pull over the front?” , he said no, just wait, 2 minutes an the guy from the food came again with my order, I took it and thanked him. Maybe 10 minutes after that I told my husband, “why don’t you start eating ? “, and to our surprise, both of the sandwiches were COMPLETELY BURNT . Nothing else to say, we were too far to come back so we reached out to CS. I can’t believe someone is so careless to give someone something like this, for no reason. if you make a mistake just tell the customer and take your time to do things right. I wasn’t in a hurry and I know that fast service is stressful but i paid $20 for that .. it is very disappointing and honestly I hate wasting my time doing things like this, filling surveys and reach out to corporate to get my money back. I don’t live in the area and I’m happy not to get food from there ever again....

We have been going to this Dunkin for many years and today, 11/23/21, marks the worst experience we have ever had in a Dunkin Donuts (not just this store). As a minority, it pains me to have to write this review because it addresses another minority. But, the African American gentleman behind the counter was absolutely miserable and lacked basic customer service skills. He had a very poor attitude and acted as if he did not want to attend us. Yet, as we were walking out the door, he was catering to an older white couple like they have been friends for years.

If you can not provide basic customer service, you should not be working in a customer oriented establishment. This reflects poorly on you, and more importantly, the owner of...

Had a very bad experience with the manager, at least on two occasions. He was very rude and had no smile. We have been a regular customer for more than a year. Staff does not understand english well. on one occasion, there was a cockroach in the donut tray alive, running around. Even after multiple people pointing out to the staff on the insect, they wouldn't check it out. It took 5 mins for them to realize the issue. By then, the cockroach had moved from tray to tray. So overall, this place does not welcome customers from both service wise and quality wise. I would not...