Caribou Coffee — Restaurant in Minot

There was a major water main break in Minot and I thought that it would be a nice gesture to get the City crews, working outside in -30 degree weather, some hot chocolate drinks. Pulled up to the drive thru, asked for 8 hot chocolates, and the gal stated "that is too big of an order and you are going to block my drive thru for too long. You will need to come inside to order those drinks." To also note, there was one car at the window already, me at the speaker and no one else in line behind me. Is it really that hard to make 8 hot chocolates and hand them through the window? They employees seem more worried about how long the line may get over good customer service. Wow, talk about the worst experience ever. This was not the first time having a very bad experience at this coffee shop, so please, consider going elsewhere for...

I give Caribou 4 stars. They always have friendly and quick service. The drinks are delicious, as is the food! What I really love about their beverages is that they are made with flavor! You can taste the chocolate, vanilla, carmel, or any flavor you get in your beverage, rather than tasting watered down milk flavors like at Starbucks. I will say that their items cost slightly more than starbucks, but they do have a better perks program, as well as a better product. Whenever there has been a mishap with my drink (has only happened twice in the past year) it has been immediately corrected. The staff here is friendly, and very personable. I highly recommend Caribou Coffee to anyone who wants to have a little more to their coffee than just light or dark with a...

I just placed an order for pick up in the mobile app. When I get the order, an XL caramel crafted press, the cup is only 3/4 the way full and it clearly is not what I ordered. We all know and love these drinks for the wonderful creamy and delightful awakening it brings to our tastebuds. The drink I received tasted like a cold pressed iced coffee with a little splash of cream. This is the same drink I order every single time. More often than not, as of late, I am disappointed with the purchased product and I’ve had to throw away one too many coffees. I don’t normally complain about business on a public platform but it seems to be becoming the new normal to get my drink and it not be full and it be very...