Flame Broiler — Restaurant in Mission Viejo

This store has the worst costumer service. My chicken was super dry and I asked for rice and only got veggies and dry chicken also didn’t close the lid properly and spilled all over my car. I tried calling to explain to them they got my order wrong, never apologize and told me to call Monday to speak to the manager. I called Monday and it took me for ever to get a hold of them and when I finally did they hung up. I called again and left two messages and they never returned my call so I had my boyfriend call and they told them that they weren’t able to do anything about it. I will never come back to this location. Safe your money and choose another location because this...

This is the friendliest, most service-oriented fast food place in the city. The workers are so much kinder than at any other chain/franchise, and better at creating a welcoming and appetizing environment than any other Flame Broiler location. Sometimes I don't even have to recite my very unique order with special requests. They have never messed up my food and they have never been anything less than pleasant. Special thanks to Steven and Patricia.

Flame Broiler as a brand is not going to knock your socks off with exciting flavors; I doubt that's why anyone eats here. But their food, if you tailor it correctly, is nutrient dense...

This is my go to restaurant but yesterday I encountered a problem and I was not happy about the way they responded. I ordered 3 chicken bowls with white rice and veggies. When I got home I received 3 chicken bowls with only veggies. I called them and they offered to replace the bowls which is great except for the fact that I didn't have time to drive back to the restaurant. They offered to give me a 1 bowl next time I come in. I found that unreasonable as all 3 orders were not made correctly. I just won't be coming back to...