Pizza Hut — Restaurant in Mississippi

To the management, staff, and corporate offices of Pizza Hut: This is the third time in a row that our order has been completely wrong. We’ve been loyal customers, but after today, we’re done.

We ordered two pan pizzas. One was supposed to be half mushroom, half tomato. The other was a Meat Lover’s with no pork sausage, light sauce, and extra cheese. Instead:

Neither pizza was pan crust. Mushrooms were on both sides—no tomatoes at all. Pork sausage was included, even though we requested none. The sauce was heavy when we clearly asked for light. There was barely any cheese, despite paying extra. This order was placed through the app. What’s the point of customizing options if no one reads or follows them? I’m beyond frustrated. It feels like our time, money, and loyalty mean nothing. Your employees’ paychecks are funded by customers like us—people who choose your business and expect accuracy in return.

Fix your system. Train your staff. Start caring about the people who keep you open. Until then, we’re taking our...

if i could give this place a zero for customer service i would. i ordered a big dinner pizza. I paid 33.00 for the pizzas with extra toppings. they told me they was out of the boxes but put my pizza in a medium box. I assumed they was not out of the actual pizza just the box itself. I called them and let them know i specifically wanted the square pizza. the rude manger told i am sorry that you prefer squared pizza vs. round pizza. first of all it was none of her business what i prefered. second i paid for square pizza. she refused to give me any credit at all for squared pizza after i payed for square pizza she was so...

I eat here often but only for the kids. The pizza seems to be made as lazy as possible. The hand tossed is floppy and as thin as a thin crust while the thin crust is not crispy at all, you have to ask for them to cook it long enough or it wont be and even if you request garlic butter crust you most likely will not receive it. If they would put a little more effort into the work it would be much better. I would not recommend, but this is the only pizza place around so there are no...