Bamboo Village Restaurant — Restaurant in Missouri Valley

I visited the Bamboo village during early evening, Saturday, September 13, 2014. I noticed it was slow for Saturday suppertime, and I'm confident I know the reason: the service was awful. After being told I couldn't add a sauce to my meal (I was willing to pay extra) by the young lady at the counter, I ordered kung pao shrimp with a crab rangoon. Additionally, my guest ordered beef and broccoli with a crab rangoon. I received my incorrect order shortly thereafter. The mistake was a simple, easy-to-fix mistake-- in place of my crab rangoon was an egg roll. The young lady promptly returned to the kitchen, presumably to fix the mistake. After about 15 minutes, I stopped her to ask if the rest of my order would be out shortly, to which she responded she wouldn't replace it because I was the one who made a mistake.

I worked in a large, high-volume restaurant during college, thus I believe I'm qualified to give some advice. When you make a mistake on an order, it is always best to be straightforward and fix that mistake; guests will not forget your mistake simply because you...

When we first moved here we were disappointed in the quality of food they served. I always get the combination rice for my meal and it came with tiny little brine shrimp and it was just kinda bla. The other dishes seemed bla as well. BUT sometime within the last couple months they have completely turned their food around. They put large shrimp in the rice and the other food tastes awesome we started eating here more and more. Please keep up on keeping the quality coming I don't want to have to drive to Omaha for good...

CHANGE YOUR FRYING GREASE ITS NEEDS TO BE CHANGED The food is not good the fried rice was so under cooked it was darn near raw no flavor but a yellow color nothing about it was fried no egg no carrots or even peas not even soy sauce or green onion the honey chicken was over cooked the chicken was rubbery and dried I had no idea you could dry out dark meat that bad to just drown it in honey I definitely would NOT RECOMMEND this place or food for anyone STAY...