Hibby's Sports Grille — Restaurant in Missouri

Updated review: Wait Your Turn - A Disappointing Experience

Fellow Hibby’s enthusiasts: even if the sign asks you to wait to be seated, if you see an empty seat, claim it for yourself, because apparently, at Hibby’s, it's survival of the hungriest.

Hibby’s is my favorite go-to place any time I get the opportunity to go out to eat. I've recommended it countless times as the best place in town to eat, bragging on how amazing their food is. Our company even hosted our Christmas dinner there.

However, my recent visit left me thoroughly disappointed.

Tonight, when I arrived at Hibby’s, I noticed the waiting room was reasonably full, and, adhering to the sign's instructions, I patiently waited to be added to the waiting list to be seated.

As I stood there, I spotted 2 seats at the bar that were potentially available. Since I was alone and didn't need a table all to myself. I decided I would happily sit at the bar.

But, were those seats genuinely available, did someone take off to the bathroom for a moment, or were they being saved? Uncertain, I followed the guidelines and waited for assistance. Unfortunately, despite making eye contact with several wait staff members, none approached me for assistance.

Understanding the wait staff were far too busy to help me, I assumed the gentleman behind the counter must be the one seating customers. While helping the patron at the counter, the employee goes to the back to seek assistance from the floor manager. While the manager took over at the counter, I assumed the guy would now assist me. Nope. I was wrong. He walked off. To where? I don’t know. But it wasn’t to assist me, that’s for sure.

With busy wait staff still passing me by, I’m now waiting on the manager to assist me.

Meanwhile, as I’m patiently waiting, a couple walk in and pull a stunt straight out of a sitcom – they bypass the line (me) and approach the manager as she’s finishing up at the counter. This guy leans in to talk to her, he and she both look at the bar, she responds to him, and the couple walk on to sit at the bar.

As the couple go to take their seats, the manager turns to me and asks if she could help.

I informed her that she couldn’t help me because she just gave away the last two seats at the bar to the people who just bypassed the one and only person waiting to be helped.

Her response was to inform me that NEXT TIME, I don’t need to wait to be seated at the bar, I can just seat myself.

I had chosen to wait for staff assistance, assuming it was the courteous thing to do. Unfortunately, that was the wrong decision. It's disheartening to feel overlooked and disregarded, especially at a place I've held in such high regard for so long.

In hindsight, a simple acknowledgment or timely intervention from the staff could have prevented this situation. The manager could have asked the couple to wait momentarily, allowing me, who had been patiently waiting, the opportunity to take the available seats.

In conclusion, while Hibby’s has been a favorite of mine for a long time, this recent incident has left a sour taste. I hope this feedback helps in addressing customer service issues and ensures a more enjoyable experience for...

Our family was there on Easter. The food was great, but was not impressed with our waitress. We waited 10 minutes for her to show up at the table to take our drink order. She apologized and stated she had been cleaning the toilets. It took her almost as long to get our 4 ice waters. When she came back with our drinks it was very apparent she was high on something. She stood there taking our order and was not able to stand there without moving around and almost fall into the table. She took our order and left. Another waitress came by and we told her it was apparent our waitress was higher than a kite and thought the manager should know. She said she would let them know. She turned shortly and reported we were right and the manager was addressing the problem. We voiced our concerns of her driving and hoped someone was picking her up or driving her home. She said it was being handled. She also informed us they were getting another waitress. We were given our food by another young lady and did see the first waitress until we were getting ready to leave. She was up front ringing up customers. They appeared to have plenty of waitress working and not hard up for help....

My wife and I and our best friend have been to this restaurant numerous times over the last year and a half with my wifes service dog. On December 6, 2024 at approximately 430 pm, we decided to again eat there. Apparently big mistake. Gypsy (wifes full service dog) was in her carrier (that we have always used) sleeping. We had sat down at our table and ordered drinks, when, I assume was an owner, came to our table and said dogs weren't allowed in the dining area. I tried to explain that she was a service dog and we had been coming in there for over a year with her. His response was that he didn't see any papers. (Im sorry but that is not your right. By law you can only ask if it is a service dog and what service does it preform.) This rude person, for lack of better words, then stomped to the front door and held it open for us to leave stating not to worry about paying for our drinks. REALLY? Now I assume that the other owners will not only stand behind him breaking the law, but also not allow any of us back. Maybe they need to post a sign stating no animals allowed including...