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Sal's Roma Deli and Pizza
4.5
(274)
$
Update: we had a call from the manager after my post and a call from the hotel offering us free breakfast the next morning. There were redemptive actions taken, so, I know 390 prime is striving to please; this management is exceeding many other places we have eaten and not revered good service. Break fast was good and food was awesome the night beforeā¦. Just low score because of length of time it took to get ticket and pay and failure to utilize the coupon.
Original post: scored them a ā1ā We recd a coupon for 15%off on check in at the double tree hotel. When we completed our meal, we asked one of our two waitresses for our ticketā¦ seriously, 15 minutes passed and no ticket (we had been traveling all day and was ready to get to the hotel room) when the ticket came, we gave them cash to cover the billā¦ the waitress walked past our table three times as if something was wrongā¦ after the third pass by, we asked, is something wrongā¦. She replied, a slight problem. We were thinking that something was up and they didnāt have cash or that they thought ours was counterfeit or somethingā¦ she walked away again after saying something was slightly wrong. She eventually returned with change and said, I had a slip off the finger and didnāt apply your 15%, you can use it maybe tomorrowā¦. NO, weāre here for one night and I wouldnāt come back! Food was great, and service up and until we were trying to leave, but, hey, service is part of the equation! I shouldnāt have to beg to get out of your establishment and then not honor the coupon that YOUR COUNTERPART HOTEL GAVE US TO...
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A must try for dinner!
FiancƩ and I dined here on 8/9/23 as we were staying in the DoubleTree vacationing in the area. For an appetizer we ordered Spinach & Artichoke with Crostini. Crostini was so good we asked for more. FiancƩ ordered the Caesar salad which she said was excellent.
For main we both ordered Petite 5oz Filet Mignon with sides Whipped Potatoes, and Broccoli Spears. My advice is to dip a piece of the Filet Mignon into the Whipped Potatoes, you wonāt regret it! Broccoli Spears perfectly seasoned.
Sadly I didnāt leave enough room for desert.
Whoever prepared our meals this night, compliments to the chef. It really tasted like everything was locally sourced too.
Feedback to the owners since the establishment is new:
Regarding the Spinach & Artichoke with Crostini. I feel the portion size of the Spinach & Artichoke doesnāt match the amount of Crostini (4). I feel that Crostini should be increased to 6, and the Portion size be reduced by 25%. It was impossible to eat it all even if we loaded the top of 4 Crostinis. A secondary reason of why we asked for more, it was delicious so thatās not a bad thing!
Regarding the Caesar Salad. I tried some of my FiancĆ©s and detected some hints of vinaigrette? Iām used to ranch based dressings, and think any use of balsamic or vinaigrette in dressing should be specified on the menu.
Iāll edit my review to remove feedback if owner...
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We recently dined at 390 Prime, and I have to say, it was one of the most disappointing experiences I've had at a restaurant. From the moment we walked in, there was no host to greet us, leaving us standing awkwardly at the entrance. After finally being seated, we quickly realized that there was no manager in sight to address any of our concerns. I actually had to search for a manager later in the night when the experience sank faster than the titanic.
The service was painfully slow, with our food taking over an hour to arrive. When it finally did come out, my steak was overcooked and far from the quality I expected. The entire meal was sent back, I didnāt get anything to replace it, and they tried to charge me with it. Many other food issues as well (canāt list them all).
To top it all off, I overheard staff discussing giving discounts to customers in exchange for 5-star reviews. This left me questioning the authenticity of the positive feedback this place seems to boast. Overall, I cannot recommend 390 Prime based on my experience.
Save your money and go somewhere that values its customers and provides a decent dining experience.
Complete failure of...
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