Papa Ray's - Hugo's Pizza — Restaurant in Montana

⭐☆☆☆☆ Discrimination and Illegal Treatment of a Service Dog

On Saturday, November 8th, 2025, around 5:00 p.m., I was at Papa Ray’s in Montana City with a trained and legitimate service dog when staff illegally asked for paperwork and told us to leave. This is a clear violation of federal ADA law, which explicitly states that businesses cannot demand documentation or deny entry to someone with a service animal.

The experience was not just embarrassing — it was humiliating, infuriating, and discriminatory. Instead of respecting the law or showing compassion, the staff doubled down, treating us like we didn’t belong. This kind of behavior is unacceptable, especially from a public establishment that should know the basic rights of disabled individuals.

If you care about respect, equality, or basic human decency, I would strongly advise avoiding Papa Ray’s until their employees receive proper ADA training and learn how to treat service dog handlers with dignity...

Hadn’t had this pizza in forever but I remember it being so good from when I was a kid. Ordered the Elk Horn pizza to go and it was extremely soggy and the crust was not cooked. It wasn’t appetizing to say the least. I want to support local business especially in MT City but I was not impressed with what Papa Rays had to offer. I might try in the future again but I was very dissatisfied...

The best views you can get from a bar in our area if you venture to the updated patios. Super affordable drinks, good pizza, and an epic sand volleyball league. No kids or dogs even outside so our fam cant do more than carryout most of the time. Fun stop just outside of Helena but we like to save the secret...