Charlmont Restaurant — Restaurant in Morristown

My family and friends used to eat at this restaurant frequently. I stress "used". After last night's experience, we will never eat there again. Due to the pandemic, reservations are required. We made a reservation and showed up about 5 or 6 minutes late, due to traffic issues. When we arrived, the parking lot had 2 cars in it. When we walked inside, there was 1, Yes 1 table wth customers sitting at it. The owner/manager (Steve Benson), could not wait to attack us about being late. He has to be the rudest person I have ever encountered in any restaurant, ever. I can understand talking to your customers about being late if they were holding a table for you and there were other people waiting. This place was dead and during the whole time we were there only 2 other couples were seated. He knew we were upset and then proceded to stand behind the counter and stare at us. It seems to me that during a pandemic when your restaurant has been shutdown for a while and finally gets to open back up, you would be a little nicer to paying customers. I took a minute while I was here to read reviews about this establishment and was shocked at how many people complained about his attitude. It`s amazing this guy has any business at all. The only good thing about this place is, the waitresses are very nice. They deserve to work for...

My wife and I used to love this place. The prices are low and the portions are okay. out of the last 3 times we have gone, only one was satisfactory. About a year ago, we visited the establishment about 45 minutes before close. The owner gave us attitude and made a big huff that we were coming in so late. Yeah, okay. Just tell us you guys are closing soon and not give us attitude. The next time we had a good time. A couple weeks ago we went out to eat here. Our server accidentally charged us for the wrong table on my card. We noticed the issue and brought the receipt up to the cash register for a correction. The lady was nice but she needed help from the owner? (older gentleman who gave us attitude before) He seemed to be very annoyed that we brought this up and was not polite at all. He did not apologize for the mix up. While trying to refund our card, he was also very rude to his staff. Telling them that the order they are bringing out is wrong and is missing many things. We just didn't get a very good vibe from this place. You can have a good time here and they do have good food. Just be aware of the things I mentioned. We may be back but will definitely be...

On a weekend vacation with my husband, 2yr old, and 7 yr old to Smuggs. Stopped at Charlmont for breakfast on our way home. The owner refused to to serve us inside because we were from out of state. We ate out all weekend no problems. We’ve played by all the rules during the pandemic (YES we are both vaccinated and wear masks everywhere.) we ate outside because our 7 year was so hungry he was in tears. Both of our children were freezing as the sky was back ready to storm and the wind was blowing everything off the table and picking up the umbrella. We chose to humble ourselves because our children needed food and accept the severe discrimination that happened. The wait staff was lovey and felt very uncomfortable passing the message along because owner didn’t have the guts to come out of the kitchen and talk to us for them! A good (but hard) life lesson for my son as he was begging for us to eat inside and we had to tell him we weren’t allowed. We have taught him to love all... Now he’s learned what it feels like when...