Dairy Queen Grill & Chill — Restaurant in Mount Carroll

I live fairly close to dq. Have had issues with the new owners scamming me on orders $20-$30 in the past so I don't usually give them my business anymore. Decided to give it a shot, walked there with my kids, there was a snow storm going. Get there and they don't even have the lobby open, wouldn't open the doors, wanted me to order from outside at a window. The lady tried dodging when she seen us but her husband came to the window. They had no menu with prices at the window. This is very important because they will scam you, the guy said no I'll give you a receipt you don't need prices. I was planning on ordering 7 chicken strip baskets and 2 burgers baskets. They wasn't busy so I'm sure they could have used the revenue. They was complete assholes about even ordering. These owners need to sell and move on with themselves. They have dragged such a wonderful place to the ground. I do not recommend anyone go there. My kids and I went back home without ordering. I will never return as long as those owners are still there and I will continue to tell everyone else about their bad...

This place should be closed down! The lady that runs it is always pissed at the world and is very snobby!! Dairy Queen needs to pull their franchise!!!!I used to order a medium chocolate shake and I would specify no whip cream and she would put it on there anyway. I would give it back to them but rather than do the logical thing and take a spoon and dip it off and apologize for messing up she would mix it in thinking that I wouldn't see it or taste it!! If you buy a shake or something and it's made with spoiled milk they won't give you your money back because they refuse to give receipts!!!! I quit going there for a couple months and yesterday I decided I would try again nope same thing after specifying 4 time at the speaker no whip cream, she did it anyway!!!! I'll never go back again! I believe in doing business locally but not at this garbage dump!!! The man is every bit as rude as the woman!! The owners reply is phony as can be!!! I've given them multiple times to get it right and they don't!!!! They plain don't listen!!! They're going to do it their way and be...

First time in mt Carrol and my kids wanted DQ so we went. Pulled into drive threw I asked nicely if they still had the two for$5 burgers since the woman was in a rush to take my order, I had zero time to read the screen . She replied ( can you read)??? I was shocked so I tried to go on with my order she then told me to not be rude to her, which I was by no means being I was just trying to order the food, she then said I KNOW YOUR WHITE!!!!!! Wow!!! At that point I was in shock 😲 you come into America and be racist, not cool!!! Ok didn't end there I pull up to window to get the food, but I wasn't fast enough to get my window down so lady screamed and walked away so her husband came to window and gave me the order, I let him know I was going to write a review he argued as well n told me I'm rude. I've never experienced this any where I've been to get food. I will never be back and I'll never forget how these animals treated me an my family. They...