McDonald's — Restaurant in Mount Vernon

Placed a mobile order and the rude girl at drive thru named Katlyn tried to say we placed it at the wrong McDonald’s when we showed her the order and address. Then she gave us a half shamrock half strawberry milkshake when we ordered just strawberry and tried to blame it on the machine and have us still take it. I asked for it to be remade. Then she angrily made our next order and and gave me my deluxe chicken sandwhich with no tomato. So I went back through drive through and she said “we are out of tomato.” No apologies, no trying to make it right. Just rude horrible customer service. I will not go here anymore and will not door dash any orders at this location. Then I called and asked for corporates number or a number for complaints and the guy that answered said he doesn’t have it and to just google it.

Went through this McDonald again and says it opens at 6am on the window and online and they were not taking orders at 6:11 three cars pulled out of the drive thru because the workers would not take orders. Had lights on but no orders taken. Then we pull up to th window and the one worker clearly said “ bro they won’t leave” this location is a sad excuse for a McDonald’s and needs shut down all together. The worst customer service out of any establishment. Cannot believe. How horrible this place has become or how they are still...

This Young Lady was so very kind to me today, My daughter and I were discussing this Ohio State Key Chain that I had just purchased from the store side of this Mc Donald's in Mount Vernon Ohio that we were in, and of course my daughter wanted it (who didn't know that would happen, I tried to hide it lol) I had only 15.00 dollars left on me so I told my daughter if I had enough money left over I would get her one, well this young lady that was running the register over heard our conversation, and as she was ringing us up my total came to 11.33 so I asked the young lady to take an item off that I was getting so that I would have enough money to be able to buy another $5.00 key chain. That girl reached right in her pocket and gave me 2.00 so that I would be able to buy that key chain for my daughter, I tried to refuse, but the young lady demanding that I took it!!! She didn't know me, I had never met her, that was the nicest thing ever!!! Bless her sweet little heart!!! And you can bet that I am going to pay her back 10x over!!! There really is sweet people in this world!! She is...

For some reason all the experiences I've ever had with McDonald's they either get my order right and fail to put all the food in the bag before they give it to me or the completely screw up my order and put other things in the bag that I didn't even want. But every time I call and tell them they messed up my order or left something out they are always quick to replace it or they offer to send coupons to make up for it. The employees are always nice and respectful to me no matter the time of day. I think they get an "E" for effort but I only rate them 3 stars. They need to get orders right the first time around so I don't have to return to the store right after I leave. When I'm starving all I want to do after I get my...