CARTER'S BAR-B-QUE — Restaurant in Mulberry

Initially the food was great. I work near by so this place was my choice over the nearby McDonalds, Subway or Hardee's. The meals are slightly higher then other BBQ spots but once I found out It was black owned I preferred to spend my money at this BBQ spot, over the other local choice (smokin joes). But after placing a order online to pick up and to not have my food made until I arrived that was strike one. The employee's excuse was "oh this is a new system" so I guess they forgot to check the "new system" to see if anyone left a order. None the less I over looked that and returned to the restaurant. So a week or 2 later I placed a order for me and my co-worker (over the phone) for 2 orders of 12 wings and 2 orders of fries. Which I told the person over the phone I know the wings come in 6 per-order he said OK. I knew I would be paying for 4 orders of wings in total. I knew I could do that because that's all I've ordered in the past was 2 orders or wings and fries. But this time I wanted 4 orders of wing. This was pretty early in the day so it didn't dawn on me that they wouldn't have enough wings. So once we arrived at the drive through the person that worked the drive through said "I only have 2 orders of 6". I said "What? Whoever I spoke to over the phone said OK and it would be ready in 15 mins."So he rudely said "Mam all we have is 12!" I then say "well why didn't you say that over the phone?" His response was "I thought I did." I then refuse to continue to argue with this man in the drive thru. " then he rudely said "YOU GOOD!?" I then paid for my food an left. Long story short the customer service here is horrible. Another case of wanting to support a black business failed. I will not give them another dime of my money and I will go back to giving my money to smokin joes. The food could be really good but if the customer service is horrible it's not...

I stood for support of this establishment as I dined with them from beginning when they very first opened many many many years ago …actually was like 3rd walk up the day they opened RIH Mr Carter that’s when he was here… and still drove 45 minutes plus 2/3 monthly when I wasn’t hospitalized to support them and boosted on all my social media as the food had value! I’ve never placed small orders as I felt why not support local restaurants…well it all went wrong weeks ago

None the less 1 experience can ruin it for you!!! I placed an order with a third party company (they aren’t at fault) they did their job…. mind you I placed over $60 to ensure I did Not waste anyone’s time…where it all went wrong the driver contacted to advise they were out of several items via my order She was reiterating via one particular male employee I assume as to 3 of my 6 or so items they didn’t have even what I was choosing in place…no they didn’t have it.,. although the order went through I politely stated if it’s Items they didn’t have maybe menu should have been updated…I mentioned this to the driver assuming she had me on speaker

RUDE and UNPROFESSIONAL gentleman in background immediately yelled “well we will just cancel your entire order then” told this to the driver as She’s awaiting pick up…

Again UNPROFESSIONAL hence the reason I am very select on whom I support there’s a way to handle things and as the civilian unaware and not at fault you didn’t have items that are menu’d why not apologize and work with a customer!

The kicker I’m terminally ill and this was my only options to have dinner that evening After 10 days in the hospital not even hours after my hospitalization release… I WILL NEVER EVER order from them AGAIN and will do my best to ensure others do not experience this as well PS the 1 ⭐️Rating isn’t true as I had to select something they...

Food is OK at best… Just like anywhere else certain things are better than others to be fair. But I will no longer be coming back to this place due to how rude the short guy was who works there. I paid for my meal. Parked around the side of the building like they asked when one of the employees came back around and said your card declined. I immediately checked my account and saw that money was there so this was weird to me. I checked my transactions after paying AGAIN. And to no surprise, I was overcharged. I held my phone up to show them where the transactions were and the short gentleman proceeded to tell me I don’t see what you’re talking about after accidentally reading out loud exactly what I was talking about and saying the charges on their end. They must’ve gotten frustrated from being wrong because he then proceeded to tell me that I’m being too difficult and Asked me “What chu want”? And goes to the back. I got the attention of the lady that took both my payments and asked her directly ma’am is there any question about how much money I gave you and she honestly says no not at all I know you overpaid she starts to go to her cash register to give me cash back and at that point I just told her to keep the money I will not be returning Because all I did was pay … Overpay at that.. And got told I was making this too difficult. I’ve been to this place multiple times and as you can see from some of the reviews like I said, the food is not all that… But I personally just like supporting a black owned local business but not one that displays...