My daughter order a cake for her husband's retirement ceremony. Paying just shy of $600. At the time of delivery, my son in law was told that the flavors of the cake and shape were different than what was ordered. It was a surprise so he accepted not knowing what was ordered. The cake looked pretty from the front if you didnt know what it was originally supposed to look like. My daughter's friend and myself helped cut and plate the middle tier of the three tier cake. What we cut into was under cooked, or over watered with simple syrup. It was the consistency of a cake pop, crumbling in the middle. Some of the edible items placed on the cake tasted chemically. Most all of the guest minus a few children threw their cake pieces away. The American flag was ripped, the gold chain was not placed completely around cake, the banner was illegible and the medallion on the top was held up by a glob of white icing. After the ceremony, We took the top and bottom tier back to their house. The next day the bottom layer was cut and my daughter was so embarrassed. The cake on the bottom layer was perfect, for the moment. When she started towards the middle to serve my daughter's in laws, it went from the perfect tasting cake to the cake pop consistency again probably in a 6 x 6 inch square. We also noticed a liquid coming from the underneath of the bottom tier. So my daughter pulled out the top tier to see the consistency of that tier and it was definitely cooked all the way through, a tad dry but 100% edible. My son in law let us try it and ended up eating most of it over the next few days. My daughter told me she reached out to speak with the baker and was met with a reply questioning what was wrong. Over a week later she was able to meet in person with the baker. Photos, disappointed feedback for such a huge life event was discussed. My daughter said that their conversation was very nice, my granddaughter also agreed. The baker told my daughter she'd reimburse half of what was paid and apologized. The following week, my daughter told me that the co-owner reached out to her offering her $100 cash and $100 in store credit. That wasn't what was agreed upon. The lady who she was corresponding with over Facebook messenger was in fact the bakers mother. When she told my daughter what her daughter informed her of their conversation, it took a turn. She asked my daughter what was wrong with the cake and that pictures didnt did it justice. My daughter informed her that the cake was not what was agreed on and that it was sloppy, that the American flag on the front had been ripped apart prior to being delivered and that it had fallen off the cake before cake was cut. My daughter was asked is there was anything she did like about the cake. I've read their messages from top to bottom. Extremely unprofessional. Their conversation clearly started with my daughter thinking she was speaking to the baker herself but it wasn't until after my daughter asked to meet with the baker that the person on the other end said she was in fact the bakers mother. At the end of their conversation, my daughter sent pictures of the cake that was delivered to a US Navy Retirement Ceremony with the flag ripped and the glob of icing. The mother responded that she agreed and that it was awful. I'm writing this review for the baker. I cut, plated and tasted the bad tier as well as the one piece I had from the bottom tier that was very tasty. But they were two completely different consistencies. The baker should take a look at how their mother speaks to their customers as well as what time she send messages. 1230am should never be a time you respond to a customer. Also if a cake is agreed upon for shape and flavor, it should stay just that. I'm extremely disappointed that my daughter only got half her money back with the amount of cake that was just thrown away. The top tier and 8 pieces from the bottom tier does not equate to $295 worth of cake. My daughter has had the bakers cakes and cupcakes before...
Read moreI stumbled upon this sweet and spunky coffee shop this morning while running my morning errands and was pleasantly surprised! I didn't expect to find this gem and I'm so glad I did!
This shop is much more than just coffee; they do baked goods, cakes, cup cakes, breakfasts, and loaded teas. I'm sure much more than that. They partner with another local baker for weekly sourdough as well, but I didn't try it yet. The owner actually served me personally and told me all about how long they have been in operation. They are coming up on their 1 year anniversary in May at this current location, but they've been around since 2017.
I got two lattes and two baked goods and all was yum! Latte was a little too sweet for me BUT thats 100% my fault cuz I chose a sweet creamer. My husband loves sugar so it was perfect to him! Loved the Salted Caramel Latte; Brown Sugar Cinn. was great too and I can't wait to try it with a less sweet creamer.
Overall the vibes were fun, new, and welcoming and the...
Read moreI can't say enough good things about Caked and Confused by Lexi! I've been a loyal customer since she was baking out of her home, and I've placed around 15 orders with her. Lexi truly loves what she does, and it shows in every delicious bite. Her cakes are not only incredibly tasty, but the designs are always stunning and creative.
I remember one of my first orders when a small topping piece started to come apart. Lexi went above and beyond by driving 40 minutes to hand-deliver a new piece, which was so thoughtful and not even necessary! It’s been amazing to watch her grow this business, and now I get so excited every time I need to pick up a cake order because I can grab delicious coffee, meals, and baked goodies while I’m there now. Many of my friends are now her customers too. I will forever be a loyal Caked and...
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