Galpão Gaucho Brazilian Steakhouse — Restaurant in Napa

Disappointing and Unprofessional Communication Experience

I don’t normally leave negative reviews, but I feel it’s important to share my experience—especially for others considering this restaurant for a special occasion. I reached out to this venue a month in advance to plan my wedding reception and was met with silence. No one reached out to me at all—it was my family and I who had to initiate every call and email just to get any kind of response.

Shockingly, we didn’t hear back until just one week before the reception, which left us scrambling with very little time to finalize anything. Even then, they failed to provide all the necessary information at once, making the entire process confusing, disorganized, and unnecessarily stressful.

I was also told by Nancy that the contract could not be edited, even though we had agreed on certain terms verbally. I didn’t feel comfortable signing anything without protecting myself legally, so I asked her to confirm those terms in writing. Only after I stood my ground and insisted on email confirmation did she finally agree to revise the contract—despite repeatedly saying it couldn’t be changed. All I had asked was for the contract to state that pricing was subject to change depending on final guest count and the dinner options selected—something I felt was clear and reasonable.

Nancy also informed me that she was only available during the day and assured me that any manager would be happy to assist if I came in during the evening. But when I did stop by, no one had any idea I was coming, and the staff had no knowledge of my reception at all. While the team who helped me that day were incredibly kind and helpful—and I truly appreciate them—I was still left feeling frustrated by the lack of communication and preparation.

What was most disappointing was the pricing situation. Both my mother and I double-checked with Nancy that guests at my wedding reception would have the option to choose a lower-cost menu instead of the full all-you-can-eat option. She clearly stated the pricing would be flexible based on each guest’s choice and even included this in the edited contract. However, on the day of the event, the manager told me they could not honor what Nancy had promised, and we were still charged the full price for everyone. Though he later apologized and offered several cards for free lunch or dinner, I would have much rather had the original agreement honored so that my guests didn’t end up overpaying.

This was my wedding reception, and I expected better. I hope this business reconsiders their policies and internal communication, especially when staff make promises that don’t hold up when it matters most. Instead of having an amazing wedding reception, I left feeling stressed, overwhelmed, and truly upset that such a special night ended in...

My husband took me here as a surprise for Valentine’s Day, and I had no idea of the degree to which my life was about to be changed forever. When we arrived we did not yet know how Brazilian steakhouses work, but after it was explained to us we decided this was by far the most fun eating experience we had ever heard of and were excited to try it. You begin by grabbing a plate at the salad bar, then after you make your way around loading it up with delectable looking foods, you take your seat and can decide when you are ready to turn your little heart-shaped card over to signal you are ready for the meat selections available (green means GO GO GO here!). Rather than having patrons order a main dish, the wait staff carry various meats around the room and attend to tables that have the green side up on their card. Within two minutes we had four different staff approach and give us slices of different meats, grilled cheese, grilled pineapple, sides (mashed potatoes, cheesy bread), and sauces. From the very first fateful bite of a perfectly seasoned deviled egg, I knew I was done for. Every single item, and I mean EVERY single item tasted like it was made by the loving hands of angels. I have had Michelin star food that didn’t even begin to touch what was served to me last night. Since the grilled selections kept coming and coming, our table was always full of hot food and I was absolutely living for it. The smoky shrimp, the tender filet mignon, the seasoned pork ribs, the soft-textured salmon…. Let’s just say I did NOT veer vegetarian last night. I am a very small woman that doesn’t break 100 on the scale and I managed to finish at least three to four plates worth of food by myself, PLUS my half of an unyieldingly delicious cream-based dessert (and of course, my husband finished even more than that!). Everyone on staff was kind and personable, and they were quick to assist us with any and all of our dinner needs. They truly made our Valentine’s Day date special beyond expectation. I was so absorbed by the experience that I only got a picture of the the Papaya Cream, but if this review alone doesn’t convince you to arrange a visit here, I don’t...

Came here 3x for these past 2 months. x2 for Dinner and x1 for lunch. I was never disappointed.

There is a corkage fee if you bring your own wine, which we did. I can't remember how much was the fee though. For alcoholic drinks, there are a few selections: Cocktails, Wines, Tequila shots, etc

The salad Bar is great! When I came here in December for dinner, there were I think at least 7 salad options at the salad bar. In January, there were less than 4. I don't know why it's lesser.

Parking is a breeze. There are a lot of spaces. Reservation through Open Table is recommended since the place gets very full.

Restaurant is suited for families, couples and groups. I went here 2x with Hubby, and 1x with a group and we were accommodated with no issue.

I didn't notice any dress code, since I've seen people come in wearing dress, ties, flip flops, shorts, sweats, tshirts, etc. Food Quality is very, very good. All Rodizio meats were tasty, not chewy and cooked to however one wants to (rare, medium, medium-rare, medium-well, well done). You just tell your Gauchos.

Grill Choices: Spicy Top Sirloin, Ribeye, Bottom Sirloin, Top Sirloin, Filet Mignon, Beef Ribs, Filet Mignon wrapped in Bacon, Garlic Picanha, Grilled Shrimp, Grilled Salmon, Pork Loin with Parmesan, Pork sausage, Pork Ribs, Chicken Drumsticks, Chicken wrapped in Bacon, Lamb Chops, Leg of Lamb, Grilled White Cheddar Cheese, and Grilled Pineapple (my fave).

I sampled all, but my favorites were: Top Sirloin, Filet Mignon, Lamb Chops, and Grilled Pineapple. Our group had Tequilla Shots, and the portions were generous. We were given a free dessert when we mentioned a birthday celebrant in our group.

Value for money, especially if one can eat a lot of meat, is great.

Cleanliness: 5 Star Food/Meat: 4.5 Star Service: 5 Star Ambience: Dark but...