Dunkin' — Restaurant in Naperville

I don’t understand why the cashier stands at the register and stares at me while I choose the donuts, and once I’m finished ordering, she will THEN go to the donuts to fill up the box. But the problem is that she doesn’t remember which donuts I just chose! And she’s very rude, plus I struggled to hear and understand her, so it’s frustrating that I now have to order everything all over again, all while the other 2 employees just stand there looking at me, making it an awkward experience (and I wasn’t yelling or making a scene, but I felt like they were looking at me like I had 2 heads or something).

The solution is for the cashier to get the donuts AS I’m ordering! And for the other employees to either help her out or go do some other work. Not a good experience. No smiles. No customer service. Awkward af. Just bad all around. I won’t...

Hello all. I usually write positive reviews but this one will not be as such. I was a patron of the drive through tonight around 7pm. I requested a decaf hot coffee with some cream and sugar. Nothing extensive. The man (mid 30s?) who was running the window was rude, no hello, just told me how much I owe. I wasn't pleased but not offended at that point. He then took my money and when I said keep the change, he said "yea"... no thank you, no smile, no write contact, nothing. Then he proceeded to hand me my coffee still not making any form of eye contact.. just kept looking at the register. Odd. But the worst part is that the coffee was old and cold. It was disgusting! I wasted $5.00. Will...

If I could give 0 stars, I would. This is the 2nd time I've been there and they are the most ignorant and rudest people ever!! Always wanting to get smart and sarcastic with the customers. One second they don't ask anything, get your order and give it.....the next they ask all these questions, that have never been asked before, and then wanna get rude with you when you dont know how to answer. I didn't tell you to work at the place, didn't fill out your job application and didn't force you to accept the offer to work there, so the ignorance and rudeness isn't needed!! I won't be going bk to this establishment (not that they care anyway). I don't know how they have a 4.0 cause it should be...