Jack in the Box — Restaurant in National City

This jack in the box is the closest one to me, we went at 11pm me and my wife to get food from there, there was a line in the drive thru, we waited and ordered, when we got to the window a lady that was in front of us hopped out to ask for some tea packets claiming the lady didn't give it to her, and the lady at the window answered in a rude and cold manner that even the customer apologized, she didn't even say hello to us and was clearly irritated and upset, I get it we are all humans and we have bad days but this isn't the first time with the exact lady, she overfilled my drink and it was spilling she got some on her hand and did a motion to get the liquid off of her hand and she just handed it over to my wife and it was spilling in the car, my wife asked for some napkins and the lady was visibly more irritated and jumpy about it and handed it in a disrespectful manner, this isn't the first time this happened at this location, I get it you are having a bad day but don't take it out on other people and if you hate your job so much it's okay to look for something else and let people with good attitudes that actually need the job work there, I never review places but like I said this wasn't the first time with the same lady and it takes a lot for me to notice when people are rude and disrespectful cause I'm easy going and I always see the good side of things but this crossed the line, hope management sees this and actually does something about it but I highly doubt it if they do try to teach that lady some manners or normal decency when talking to people cause none of us are getting the food for free, we pay our hard earned money for it so no need for the...

Requested to have my eggs on my breakfast sandwich cooked like over easy eggs not like they normally do it when the egg is all crusty on the outside and dry on the inside. I have requested this at another Jack in the Box that I used to live by and they were always happy to do it. I spoke with a male gentleman over the speaker while ordering. When I got to the window it was a female at the window and her name is Patricia she told me that they couldn't do it custom that the timer does it for 2 minutes. Yet on the outside of the wrapper on my breakfast sandwich says custom. She says I'm sorry we can't do it that way well I know they can because the other Jack in the Box did. Then I pull out and realized she didn't give me my milk either so I had to go back and they wouldn't let me in the front door because the dining room is closed so I had to walk around to the drive-through because the line was too long to drive back through just for my milk. Very bad customer service I would never go back to this specific Jack in the Box and will definitely tell my friends not to go to it. I took the sandwich anyways and it was really Brown and crusty on the outside and dry as ever and also the bun was not fresh the top of the was really hard and just flaking off all over my shirt every time I took a bite don't go to this Jack in the Box if you want...

I’ve lived down the street for years. This Jack in the box is seriously going down hill. I usually order the chicken fajita combo and give the fries and drink to my son & order him a chicken sandwhich. Well this past week they have screwed up my order more then two times. First time, I actually saved the food and got a refund the next day. Didn’t take one bite! Had to demand a refund becus I showed I didn’t touch it and they TRIED to say no. Tonight, they took my order and in the middle of it I heard the speaker disconnect and she wasn’t even listening to me! Not the first time either. I understand they may be multitasking but really? Why start my order if your only going to stop listening and STILL Screw it up. Came home with the wrong fries and tomatoe on my food. Seriously never coming here again.

OH! & to top it off. When I called about it, the manager wasn’t there and was told they would be there in the morning. I then attempted to explain what happen and the woman acted like she couldn’t hear me and hung up. I called back and they didn’t answer. Lol! Horrible horrible horrible customer...