Fuji Steak House — Restaurant in Needham

Poor service, but good quality sushi. Don't expect much from the service or waiters, who are poorly trained in this place.

We visited them several days ago for the first time. Came in at 8 pm, ordered drinks and once the drinks were on the table, the waitress said that it is now last call for food and they close at 8:30 pm. Have we known that they close at 8:30, we would not have stayed, since the whole reason to go was to spend some good time with good food. I asked whether we'll be able to stay beyond the closing time. The waitress, unfortunately, did not speak good English and she said yes we can stay... However at 8:40 she came to us and said that we need to leave since they will shut the doors at 8:45...

We were very disappointed by the lack of communication from the restaurant employees and by the fact that we had to rush our dinner. We still left tips, which I am sorry about now. I don't recommend visiting this place, there are plenty of good places...

We decided to try this place for our traditional Christmas Day Hibachi dinner. Before I bore you with the details, AVOID this place. I don't usually leave reviews, but this place was so horrible that I had to write something. Alcohol: They had one hot Sake and it was sour. Have you ever heard of a sour Sake, well I did not until that day and I had to google it before I said something to the waiter who was very rude and defensive about it. The beer was warm. Food: Everything was overcooked with so much of the same salty teriyaki sauce, that everything tasted the same. Even the dipping sauce was salty. Service: Bad, even though these waiters thought they were doing a great job. No water offered until we asked. Plates sat at the table even as we paid. We had to ask someone walking by for a check because our waiter showed up rarely, I was not even asked if I wanted another beer. Like...

Very disappointed with our dinner and customer service! Recently went for a birthday hibachi dinner and the birthday person did not receive their full meal- they 'forgot'! How do you forget the chicken when that’s what was ordered? Lol We got a half apology and they quickly brought out some hard chicken from the kitchen that was not edible(seemed microwaved)!! & After reminding the waitress twice about the birthday dessert, she only came with the full bill, NOT the dessert! I had to leave our table with the bill to find the manager ..he then took the meal off the bill- only after I asked him to and he saw my frustration. We made reservations and still had to wait 45 min for the chef to begin our meal! Birthday dinner ruined! Customer service stinks! So...