Little Spoon — Restaurant in Needham

My family is a frequent customer of Little Spoon as my children really enjoy the appetizers and noodles. I am hoping this post will be used as a training topic for future staff meetings.

Tonight, we were incredibly disappointed by Little Spoon's customer service. We had three people in my party (myself and my two elementary-aged children) and when we arrived at 5:30PM (early, in my opinion) we were asked to sit at a two-person table with an extra chair pulled up the side. When I asked to be seated at a 4-person table because the 2-person table looked very tight, the host refused. When two other families arrived a little after us (both parties had two adults and one toddler seated in a high chair), those 4-person tables were given to them without hesitation.

We ordered tamarind chicken wings (which are delicious) and when the waitress brought out the dish she accidentally dropped it all over my lap. I was able to transfer some of the wings from my lap back to the plate, but a couple fell to the floor. My dress was stained and reeked of fish sauce. Not to mention the wings were hot! I did not receive an apology, nor an offer to remake the dish fresh for us. When the waitress later brought me the check, I was surprised to see I was charged the full amount of the chicken wings. When I asked the manager why he charged me for the wings after they had spilled all over my dress and dropped to the floor, he said he would "take care of it" but ended up giving me only 50% off the dish. Again, no apology for the spillage.

Additionally, I had asked the waitress to remove my dish (to give us more room as we were seated at a 2-person table and it was tight) but to leave my son's bowl of noodles because he had gone to the bathroom and would be back to finish. After I had spoken to the manager about the wings, I turned around and the bowl of noodles had been cleared. My son was very upset and became clear to me that the language barrier was probably what caused the misunderstanding. The language barrier is totally understandable, but when I asked her to bring out a new bowl, she somehow found my son's previous bowl of noodles that she had cleared from our table (who knows where it was sitting in the kitchen and with what) and brought it back out for him to eat.

As I said, my family enjoys the food so we will continue to be frequent customers. I hope these comments will be used as training points for their next staff meeting. This was a series of unfortunate events in just...

I came here with my girl friends for dinner, and was amazed by how delicious everything was -- and we tried a lot of the dishes. We had crispy baby bok choy, chive dumplings, steamed butterflies, tamarind wings, kra pow chicken, pad thai, drunken noodle, basil fried rice, mango curry, fried pork, thai iced tea with popsicle, and fried ice cream.

The staff was professional and accommodating, bringing each dish out in a timely manner and ensuring there is space at our table.

Although it is a small restaurant at the corner of the block, it was well lit and nicely decorated, giving it a very comfortable feel. It also has a nice view of the town center if you sit by the window.

I definitely recommend this place to anyone looking for great Thai food. I plan to visit again with my family and would order the same dishes and...

I ate lunch at this very sunny and bright small restaurant in downtown Needham. The manager (or owner?) is a lovely lady, very enthusiastic, cheerful and came over several times during my meal. The silverware here is gold-plated which is a bit unusual.

I started with the Tom Kha coconut soup with shrimp, delicious with a creamy coconut base and great flavors. Then I had the tofu Pad Thai with several chunks of fried tofu. I asked for additional bean sprouts and they brought me a good size bowl to add to my Pad Thai. The Pad Thai was fine, and the portion so large that I took half home with me. Lunch was $18 plus a five dollar tip. But I accidentally added a $500 tip which the manager corrected on the spot. And bathroom was spotlessly clean. I recommend this restaurant. Good food, great service,...