ICU Bar & Grill — Restaurant in Neenah

Hello, my name is Brad and I live near your establishment and recently moved into the area. I have been in your place three times, last night 3/19/24 at approximately 8:30-9:00 , being the third time. Bar was slow, maybe 8 to 10 customers max with only four at the bar. There was two bartenders, a young black gentleman and an older white lady, maybe manager or possible ownership- not sure. I ordered a beer and the had a second beer, I was using my phone TouchTunes ap to play music. I was approached by the female bartender and told that if I was ordering food I needed to do so Right Now! as kitchen was closing. I ordered a half pound burger and a coke with meal. When the female bartender delivered my burger, she flopped it on the bar near me and said or asked “ Are you playing music”? I replied yes I am She responded with “ You need to stop this is not a country bar, you have played six songs and that’s enough “ I immediately asked for my bill, she asked “ you want it now”? I answered yes , paid the bill, left the burger and coke, and walked out without saying a word. I was spending my money of which your establishment earns proceeds from the juke box. Not sure where this bartender gets off thinking she can dictate how I spend my money . I was playing contemporary new age country not hardcore country which shouldn’t matter either way. Anyone including the bartender could have spent their money to play anything they wished or spent extra a skipped over my music. Nobody else was playing music.

I realize you can refuse to serve whoever you choose however I was not intoxicated I had been served food and beverages yet rudely told what music I could play? Wow!

4 if that genre of music is not acceptable in your bar, I recommend blocking it on iTunes or posting a sign that says No Country Music Allowed. I can honestly say I have never been treated this way in any bar/restaurant. Absolutely the most rude, obnoxious and worst customer service I’ve ever experienced! I will be posting numerous reviews regarding this bartender s rude and unwelcoming behavior. If she is ownership she shouldn’t be. Maybe she should have her own private party and invite friends and people she likes and play only music she likes. As for me, I will never spend a dime in ICU again and tell everyone I can of this behavior and experience. Maybe you have so much business you don’t care about one new...

My mother and I dined in and had fish dinners. We waited for over an hour for our food. The server had forgotten to put in our order which is ok, I understand especially when you’re busy and your attention is divided amongst several customers. However the server didn’t tell us of this until we asked why our food was taking so long. I’d prefer them to admit their mistake right away and reassure us that our food was being made rather than making us sit for more than an hour and having to inquire ourselves. Our meals were good and so was my drink but when we were eating the employee made a joke about the food being worth the wait. I appreciate the attempt at comedy but seemed distasteful given the situation. When we were leaving, our server started cleaning tables when there were already other clean tables while we waited for my credit card to be taken for payment. We’ve eaten here before and probably will again as we really enjoy their fish fry but I was surprised by the servers response to their mistake. They kindly apologized a couple times and didn’t charge us for drinks but I feel the situation could have been handled in a more...

The one star review regarding service is based solely on my experience on 2/24/24 after we were first served very kindly by the day time bartender. Once shift change happened we ordered food. While waiting for food I attempted to get the bartenders attention by saying 'Excuse me' I thought I said it too softly at first and repeated myself a few moments later a little higher. The bartender then started saying "Excuse me! Excuse me!" In a very loud voice and then turned to me and started slamming a shot glass at me screaming "Excuse me! Excuse me!" I replied with apologies and ordered my shots. The bartender then said that She was joking and "Just giving me a hard time." I was so embarrassed that when the food was delivered I asked for to-go boxes. The bartender asked why and my Boyfriend stated that I felt disrespected and we were leaving. This has been a place that we frequently go to for food and love every other bartender there. At no point did this bartender apologize for her behavior even after I apologized for my mistake in asking for...