The Talking Teacup — Restaurant in New Britain Township

I just finished having Tea here. Though the food was better than it was a year ago, the attitude of the staff was very rude. We were a party of 7. My mother called a week ahead to make a reservation. They were angry with my mom when she called to make the reservation as they seemed VERY put out that our party was that large. They gave my mom an attitude and told her they would have to call her back. They never did so my mom had to call back to confirm they could take us. They reluctantly said yes. Then when we arrived for tea today, my niece was unexpectedly not able to attend so we had one less person. They were very annoyed and were less than pleasant the whole time we were at the tea, We felt like we were intruding the whole time we were there. Then when we went to leave and pay, they lectured us that we should have called first to say we would be down one person and we inconvenienced things and because of that, they had extra food now that they had to throw out. When we apologized we were told, “Just don’t do it for next time”. Well, there will not be a next time. There is a reason why every other tea place in the area has a 2 month wait list but we were able to get in here in a week. This was not our first choice for tea given how poor the food was the last time. Not coming back. Would rather wait the 2 months for anywhere else in the future. We remember the old owner Kathy and she was so pleasant and nice. I think she would be sad to see the negative attitude that is in her tea house today.

5/18/23 - Responding to the Talking Tea Cup’s response. What you don't seem to understand is your less than hospitable attitude was the problem. I would not have left this review had we not been lectured as we were paying and trying to leave after the tea. We were never told by our server that the food was already prepared ahead of time and the one meal would now have to be thrown out. If so, we would have figured something out. Perhaps you need to inform folks of that at the time of booking so they are aware of the risks if party members suddenly can't attend. As I mentioned, the food was better than it was a year or so ago so there was no need to complain about that. And we were trying to ignore the subtle attitude we were given during the tea and enjoy our afternoon out and not escalate anything. Hence why we didn't bring anything up to our server. Though we were not aware of the way you have to prepare the food ahead of time, we were treated like we were supposed to. We have also been to your tea house many times in the past and were never told the size of the farmhouse wouldn't allow for the size of our party. I think the main take away for you is to reflect on the attitude that you and some of your staff present to your customers both on the phone and in person. We were there to have a relaxing time not to feel, as a customer, the stresses of running...

Would be funny if a movie. Not funny otherwise.. My mother loves all things UK, so to celebrate her birthday our family took her here. When given the menus, my parents asked what the "savory" of the day was. The server said "right now, it's spinach and artichoke but that could change in 5 minutes". They asked what the soup of the day was with the reply "it's chef's choice". Not to be deterred, they asked what kind of scones were available. Again, the server responded that it was the chef's choice and added we don't get an option..

My niece reminded them she was allergic to coconut. The server seemed unhappy with the reminder stating that should have been called head as it was more or less an inconvenience telling her now. My niece made the reservation and made mention at that time and was told to remind the server when seated. Only after my niece brought that to our servers attention did she quiet and mention it wasn't a problem.

On to the meal.. my parents ordered the cream tea (pot of tea with 3 scones). We were told they only had enough for 2 scones each (seating is by reservation only which one would think would account for having enough on hand). My niece got the luncheon tea and my sister had gotten the lighter side with salad. When the scones arrived, the server said they found extras and my parents were able to get the 3 as advertised.

Each menu item that come with scones say they come with preserves and Devonshire cream. The scones arrive, but no preserves. My mother asked about it. In very fine print at the bottom of the menu, it says preserves must be asked for Our server seemed irritated and gave us a very small cup (about 1 tbsp) worth and the same amount for the cream. My father asked for more and the server said "well you share this" and proceeded to push the small cup closer to him, saying it is to prevent waste. The one cup was all we got.

Lastly, my niece ordered the luncheon and was given tea sandwiches. It is no exaggeration to say the size of them were about 1/4 the size of normal tea sandwiches. Grand total my mothers special birthday lunch of...

My recent visit to Talking Teacup was an absolute delight! I had the pleasure of sharing a memorable bridal tea experience with my mother, sister, future mother-in-law, and future sister-in-law. From the moment we stepped through the door, we were enveloped in a warm and charming atmosphere.

The attention to detail at Talking Teacup is truly remarkable. The decor is enchanting, transporting you to a world of elegance and grace. The beautifully set tables, delicate tea cups, and fresh flowers added to the overall ambiance.

The star of the show, of course, was the tea itself. The selection was extensive, catering to every palate. Each brew was expertly prepared, and the flavors were exquisite. It was a true journey for our taste buds!

The staff deserves special commendation. They were not only knowledgeable about the teas but also exceptionally courteous and attentive. They made sure our experience was nothing short of perfect.

And the food! The tea sandwiches, scones, and pastries were not only delicious but beautifully presented. It was evident that great care and craftsmanship went into every bite.

To top it off, the bridal tea made for an unforgettable experience. The Talking Teacup went above and beyond to make this celebration special. It was the perfect setting to create beautiful memories with our loved ones.

I can't thank Talking Teacup enough for making this bridal tea so memorable. If you're looking for a place to enjoy quality tea, delectable treats, and a charming atmosphere, this is the place to go. I highly recommend it for any special occasion or simply for a delightful afternoon out. Talking Teacup, you...